SUMMARY

Responsible for checking guests in and out, customer relations, safety, and communications throughout the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, but not limited to: Other duties may be assigned.

• Wears designated uniform and name tag at all times
• Organizes all the days arrivals giving special attention to special requests
• Upsells the hotel and all amenities
• Checks guests in/out
• Issues and maintains safety deposit boxes
• Maintains key control as outlined
• Responsible for cash handling, deposits and all keys issued
• Observes good guest security procedures
• Receives and processes guest messages and mail
• Answers switchboard politely and use your name, makes reservations and provides information to guests in a friendly and courteous manner
• Follows shift procedures and checklists as outlined by Hotel.
• Follow Employee Conduct Policy and other policies out lined in handbook.
• Does not access any unauthorized internet site while working in the PMS.
• Will not give out personal logins, passwords, or access to PMS or company email to anyone.
• Will not access unapproved internet sites on any company computers.
• Performs laundry tasks as required by occupancy
• Recognizes guests' by name and queries for future reservations
• Fully understands all fire and emergency procedures
• Maintains good personal hygiene habits
• Follows all company policies as they relate to pertinent area
• Promotes positive guest and employee relations
• Knowledge of all Franchise and Hotel marketing programs

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Administrative accuracy and attention to detail
• Neat, professional appearance at all times
• Pleasant telephone personality and attitude with guests
• Standing and walking through 99% of shift required
• Multi-language skills desirable
• Works under pressure from guest inquiries and demands
• Maintains neatness, cleanliness and organization of work area
• Reliability essential
• Computer skills preferred
• High school graduate with some college training preferred

I have read and understand the essential functions and qualifications listed above. I understand that these responsibilities are not conclusive and others may be added at the discretion of management.