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Sales Manager - Memphis, TN 15201 https://a1.snaphire.com/job?jobmc=15201GOOGLE https://a1.snaphire.com/job?jobmc=15201GOOGLE
Careers at Courtyard Memphis East/Bill Morris Parkway Courtyard Memphis East/Bill Morris Parkway
Salary:
YEAR
USD

Location: Memphis, TN USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Management
Work Hours: Full-time (Salaried)

Date Posted: 21 Jan 2019

Valid Through: 30 Apr 2019 12:20

Job Description:

The Sales Manager is directly responsible for group sales, creating exposure, acquiring and maintaining National and Local Corporate accounts. The desired candidate must be well organized, detailed, energetic, and highly motivated to continually network for new business. The Sales Manager will work intimately with the General Manager and will report directly to the Regional Director of Sales and support VP, Sales & Revenue Management. Given that the Sales Manager is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

 

Essential duties and Responsibilities:

  • Streamlining day-to-day sales activities to reach top line revenue and RevPAR index goals, while maintaining company standards for guest satisfaction.
  • Complete weekly sales activities to assigned hotels (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management)
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Participate in weekly/monthly/quarterly/annual meetings
  • Responsible for handling group sales inquiries and coordinating departmental communications for incoming arrivals.
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned.

 

Education and/or Work Experience Requirements:

An intimate working knowledge of market qualification, the four-step selling process (opening/qualifying, information gathering

presentation of your proposal, and closing), file and trace management, and an entrepreneurial spirit focused on creating memorable experiences for our customers is essential. In additional, an understanding of annual revenue and expense budgets is considered an asset.

 

Standard Qualifications:

  • Four-year degree or equivalent experience
  • Read, write, speak English fluently

 

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

 

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

 

OTHER Requirements:

  • Employee must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Regular attendance in conformance with the standards, which may be established by Naples Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

Sales Manager - Memphis, TN

Job Description:

The Sales Manager is directly responsible for group sales, creating exposure, acquiring and maintaining National and Local Corporate accounts. The desired candidate must be well organized, detailed, energetic, and highly motivated to continually network for new business. The Sales Manager will work intimately with the General Manager and will report directly to the Regional Director of Sales and support VP, Sales & Revenue Management. Given that the Sales Manager is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

 

Essential duties and Responsibilities:

  • Streamlining day-to-day sales activities to reach top line revenue and RevPAR index goals, while maintaining company standards for guest satisfaction.
  • Complete weekly sales activities to assigned hotels (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management)
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Participate in weekly/monthly/quarterly/annual meetings
  • Responsible for handling group sales inquiries and coordinating departmental communications for incoming arrivals.
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned.

 

Education and/or Work Experience Requirements:

An intimate working knowledge of market qualification, the four-step selling process (opening/qualifying, information gathering

presentation of your proposal, and closing), file and trace management, and an entrepreneurial spirit focused on creating memorable experiences for our customers is essential. In additional, an understanding of annual revenue and expense budgets is considered an asset.

 

Standard Qualifications:

  • Four-year degree or equivalent experience
  • Read, write, speak English fluently

 

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

 

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

 

OTHER Requirements:

  • Employee must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Regular attendance in conformance with the standards, which may be established by Naples Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

Job Details

Reference # 15201
Posted on 21 Jan 2019
Closes on 30 Apr 2019 12:20
Location(s) Memphis, TN
Department Sales & Marketing
Career level Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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