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Guest Services Manager *Multiple Locations* - Ocean City, MD 18305 https://a1.snaphire.com/job?jobmc=18305GOOGLE https://a1.snaphire.com/job?jobmc=18305GOOGLE
Careers at Blue Water Development Corporation Blue Water Development Corporation
Salary:
35000.0 55000.0 YEAR
USD

Location: Ocean City, MD 9919 Stephen Decatur Hwy Ocean City MD 21842 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Salaried, Management
Work Hours: Full-time (Salaried)

Date Posted: 23 Oct 2018

Valid Through:

Blue Water is changing the way campgrounds do business. With a dedicated focus on WOWing the customer, our Guest Service Managers take hospitality to another level.  These rising stars are responsible for a great guest interaction from arrival through departure and everywhere in between.  With a focus on staff development and coaching, these managers will be directly responsible for ensuring a positive guest interaction every step of the way.

This is a great position for someone looking for a challenging opportunity, promotional opportunity and a career path into a General Manager position.   With opportunities in multiple locations, this exciting role is a great next step into dedicated leadership opportunities. 


The Guest Services Manager is responsible for managing guest and front office operations. Assists with check-in or check-out processes, responds to guest requests and concerns. Oversees operations and resort amenities such as concierges, security, etc... Provides assistance to guests as needed. Monitors staff scheduling and shifts while overseeing departments cooperation.

Essential Responsibilities:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise Guest Services staff to maintain ongoing operations and property systems.
    • Support recruitment, hiring and development of staff
    • Schedule and manage to ensure operation needs are met through adequate staffing plans while managing budget
    • Supports team to solve problems, educates, mentors and coaches staff for training and development of skills
  • Provides direction to efficiently provide guest services such check in, check out
  • Respond to all guests requests, problems, complaints and/or accidents presented at the front desk in an attentive, courteous and efficient manner
  • Follow up to ensure guest satisfaction
  • Attend daily and monthly department and planning meetings
  • Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
  • Acts as liaison for group sales site planning and assignment with sales and reservations teams
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
  • Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming
  • Leads daily, weekly, monthly site assignment needs.
  • Ensure that associates are always, attentive, friendly, helpful and courteous to all guest, managers and other associates

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

  • High school diploma
  • Minimum 3 years of experience working in guest services; at least one of those in a supervisory role

 

Success Factors:

  • Outstanding management, organization, communication and leadership skills
  • Experience of providing exceptional Guest Service to the highest standard
  • Ability to successfully coordinate staff in a high volume, time sensitive environment
  • Highly organized and detail-oriented
  • Thorough knowledge of department processes
  • Computer and system savvy

 

 

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

 

 

Blue Water Hospitality is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Guest Services Manager *Multiple Locations* - Ocean City, MD

Blue Water is changing the way campgrounds do business. With a dedicated focus on WOWing the customer, our Guest Service Managers take hospitality to another level.  These rising stars are responsible for a great guest interaction from arrival through departure and everywhere in between.  With a focus on staff development and coaching, these managers will be directly responsible for ensuring a positive guest interaction every step of the way.

This is a great position for someone looking for a challenging opportunity, promotional opportunity and a career path into a General Manager position.   With opportunities in multiple locations, this exciting role is a great next step into dedicated leadership opportunities. 


The Guest Services Manager is responsible for managing guest and front office operations. Assists with check-in or check-out processes, responds to guest requests and concerns. Oversees operations and resort amenities such as concierges, security, etc... Provides assistance to guests as needed. Monitors staff scheduling and shifts while overseeing departments cooperation.

Essential Responsibilities:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise Guest Services staff to maintain ongoing operations and property systems.
    • Support recruitment, hiring and development of staff
    • Schedule and manage to ensure operation needs are met through adequate staffing plans while managing budget
    • Supports team to solve problems, educates, mentors and coaches staff for training and development of skills
  • Provides direction to efficiently provide guest services such check in, check out
  • Respond to all guests requests, problems, complaints and/or accidents presented at the front desk in an attentive, courteous and efficient manner
  • Follow up to ensure guest satisfaction
  • Attend daily and monthly department and planning meetings
  • Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
  • Acts as liaison for group sales site planning and assignment with sales and reservations teams
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
  • Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming
  • Leads daily, weekly, monthly site assignment needs.
  • Ensure that associates are always, attentive, friendly, helpful and courteous to all guest, managers and other associates

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

  • High school diploma
  • Minimum 3 years of experience working in guest services; at least one of those in a supervisory role

 

Success Factors:

  • Outstanding management, organization, communication and leadership skills
  • Experience of providing exceptional Guest Service to the highest standard
  • Ability to successfully coordinate staff in a high volume, time sensitive environment
  • Highly organized and detail-oriented
  • Thorough knowledge of department processes
  • Computer and system savvy

 

 

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

 

 

Blue Water Hospitality is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Job Details

Reference # 18305
Posted on 23 Oct 2018
Closes on
Location(s) Ocean City, MD
Department Rooms
Career level Salaried, Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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