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Sales Coordinator - Port St. Lucie, FL 18480 https://a1.snaphire.com/job?jobmc=18480GOOGLE https://a1.snaphire.com/job?jobmc=18480GOOGLE
Careers at Holiday Inn Express Port St. Lucie Holiday Inn Express Port St. Lucie
Salary:
YEAR
USD

Location: Port St. Lucie, FL 1601 NW Courtyard Cir, Port St. Lucie FL 34986 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 04 Nov 2018

Valid Through: 31 Dec 2018 12:00

Job Purpose: 

To achieve sales and profitability goals for the hotel by implementing sales programs in assigned markets and working with clients to ensure top-notch quality service. 

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, and other miscellaneous task assigned by the General Manager and the Regional Sales Team. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Job Responsibilities:

  • Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Qualify sales leads generated by General Manager and Management Team
  • Send a list of leads to Centralized Sales Team monthly
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basi
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Sales Coordinator - Port St. Lucie, FL

Job Purpose: 

To achieve sales and profitability goals for the hotel by implementing sales programs in assigned markets and working with clients to ensure top-notch quality service. 

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, and other miscellaneous task assigned by the General Manager and the Regional Sales Team. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Job Responsibilities:

  • Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Qualify sales leads generated by General Manager and Management Team
  • Send a list of leads to Centralized Sales Team monthly
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basi
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Job Details

Reference # 18480
Posted on 04 Nov 2018
Closes on 31 Dec 2018 12:00
Location(s) Port St. Lucie, FL
Department Sales & Marketing
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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