Upper wrapper goes here...
Guest Services Manager - Chincoteague Island, VA 19580 https://a1.snaphire.com/job?jobmc=19580GOOGLE https://a1.snaphire.com/job?jobmc=19580GOOGLE
Careers at BWDC - Chincoteague Island KOA BWDC - Chincoteague Island KOA
Salary:
33000.0 55000.0 YEAR
USD

Location: Chincoteague Island, VA 6742 Maddox Blvd Chincoteague Island VA 23336 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Salaried, Management
Work Hours: Full-time (Salaried)

Date Posted: 21 Jan 2019

Valid Through:

Our Guest Service Managers represent the hub for guest satisfaction for properties.  These dynamic individuals ensure that all guest facing departments are at optimal capacity while providing direct support to group sales and recreation and events. 


The Guest Services Manager is responsible for managing guest and front office operations including alighnment to our sales and marketing strategy while supporting our revenue management approach. Assists with check-in or check-out processes, responds to guest requests and concerns. Oversees operations and resort amenities such as concierges, security, etc... Provides assistance to guests as needed. Monitors staff scheduling and shifts while overseeing departments cooperation.  Supports group and rally bookings including reservation and event needs. 

Essential Responsibilities:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise Guest Services staff to maintain ongoing operations and property systems.
    • Support recruitment, hiring and development of staff
    • Leads training and development opportunities with staff and champions the Blue Water Way of Guest Readiness
    • Schedule and manage to ensure operation needs are met through adequate staffing plans while managing budget
    • Supports team to solve problems, educates, mentors and coaches staff for training and development of skills
  • Support local sales and marketing programs and initiatives.
  • Work closely with General Manager and Revenue Manager to ensure inventory is optimized for bookings.  Regularly run reports to analyze site revenue and provide solutions and direction on areas of concern.
  • Acts as manager on duty in absence of General Manager which requires overall operational management and support, running of daily meetings and information sharing, provides daily reporting and analysis for regional team structure. 
  • Provides direction to efficiently provide guest services such check in, check out, re-booking and other guest service needs.
  • Respond to all guests requests, problems, complaints and/or accidents presented at the front desk in an attentive, courteous and efficient manner
  • Follow up to ensure guest satisfaction
  • Attend daily and monthly department and planning meetings
  • Maintain a professional working relationship and promote open lines of communication with managers, staff and other departments
  • Acts as liaison for group sales site planning and assignment with sales and reservations teams
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, account discrepancies, etc.
  • Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming
  • Leads daily, weekly, monthly site assignment needs.
  • Ensure that associates are always, attentive, friendly, helpful and courteous to all guest, managers and other associates

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

  • Associates Degree or Bachelor's Degree in Hospitality Management, Tourism or other related fields.
  • Minimum 5 years of experience working in guest services; at least one (1) year in a supervisory role

 

Success Factors:

  • Outstanding management, organization, communication and leadership skills
  • Experience of providing exceptional Guest Service to the highest standard
  • Ability to successfully coordinate staff in a high volume, time sensitive environment
  • Highly organized and detail-oriented
  • Thorough knowledge of department processes
  • Computer and system savvy

 

 

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

 

 

Blue Water Hospitality is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Guest Services Manager - Chincoteague Island, VA

Our Guest Service Managers represent the hub for guest satisfaction for properties.  These dynamic individuals ensure that all guest facing departments are at optimal capacity while providing direct support to group sales and recreation and events. 


The Guest Services Manager is responsible for managing guest and front office operations including alighnment to our sales and marketing strategy while supporting our revenue management approach. Assists with check-in or check-out processes, responds to guest requests and concerns. Oversees operations and resort amenities such as concierges, security, etc... Provides assistance to guests as needed. Monitors staff scheduling and shifts while overseeing departments cooperation.  Supports group and rally bookings including reservation and event needs. 

Essential Responsibilities:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise Guest Services staff to maintain ongoing operations and property systems.
    • Support recruitment, hiring and development of staff
    • Leads training and development opportunities with staff and champions the Blue Water Way of Guest Readiness
    • Schedule and manage to ensure operation needs are met through adequate staffing plans while managing budget
    • Supports team to solve problems, educates, mentors and coaches staff for training and development of skills
  • Support local sales and marketing programs and initiatives.
  • Work closely with General Manager and Revenue Manager to ensure inventory is optimized for bookings.  Regularly run reports to analyze site revenue and provide solutions and direction on areas of concern.
  • Acts as manager on duty in absence of General Manager which requires overall operational management and support, running of daily meetings and information sharing, provides daily reporting and analysis for regional team structure. 
  • Provides direction to efficiently provide guest services such check in, check out, re-booking and other guest service needs.
  • Respond to all guests requests, problems, complaints and/or accidents presented at the front desk in an attentive, courteous and efficient manner
  • Follow up to ensure guest satisfaction
  • Attend daily and monthly department and planning meetings
  • Maintain a professional working relationship and promote open lines of communication with managers, staff and other departments
  • Acts as liaison for group sales site planning and assignment with sales and reservations teams
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, account discrepancies, etc.
  • Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming
  • Leads daily, weekly, monthly site assignment needs.
  • Ensure that associates are always, attentive, friendly, helpful and courteous to all guest, managers and other associates

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

  • Associates Degree or Bachelor's Degree in Hospitality Management, Tourism or other related fields.
  • Minimum 5 years of experience working in guest services; at least one (1) year in a supervisory role

 

Success Factors:

  • Outstanding management, organization, communication and leadership skills
  • Experience of providing exceptional Guest Service to the highest standard
  • Ability to successfully coordinate staff in a high volume, time sensitive environment
  • Highly organized and detail-oriented
  • Thorough knowledge of department processes
  • Computer and system savvy

 

 

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

 

 

Blue Water Hospitality is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Job Details

Reference # 19580
Posted on 21 Jan 2019
Closes on
Location(s) Chincoteague Island, VA
Department Rooms
Career level Salaried, Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
Lower wrapper goes here...
This site is powered by SnapHire (www.snaphire.com)