Job Description:

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts/groups, receiving visitors, and other miscellaneous task assigned by the General Manager and Regional Sales & Revenue Management Team. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Essential duties and Responsibilities:

• Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
• Complete weekly sales activities to assigned hotel (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management)
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
• Qualify sales leads generated by General Manager and Sales Management Team
• Participate in weekly/monthly/quarterly/annual meetings
• Send leads to Centralized Sales Team
• Assist in training Front Desk Team to sales and revenue management initiatives
• Take booking inquiry information via phone/email and prepare proper paperwork
• Implement and communicate revenue management reports: IE. Daily Detailed Report, 10 Days RevMax, etc.
• Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
• Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
• Confidently conduct property tours with clear communication of hotels' amenities
• Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
• Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
• Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
• Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
• Update BT Volume Report and GRC, Group Rooms Control Log by due date
• Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
• Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other document
• Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
• Participate in company sales blitzes on a regular basis
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
• Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
• Perform other duties as required or assigned by General Manager and Regional Sales Team.

Additional Qualifications:

• Excellent oral and written communication skills
• Interpersonal and time management skills
• Direct sales skills
• Guest relation skills
• Problem solving/ service recovery skills
• Work varied shifts, including weekends and holidays
• Strong Microsoft Office skills, specifically Excel
• Appropriate professional appearance and demeanor
• Passion for excellence and exceeding expectations
• Attention to detail and organizational skills are a must
• Love to learn