What's it like to work with NHG? 

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Job Description:

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts/groups, receiving visitors, and other miscellaneous task assigned by the General Manager and Regional Sales & Revenue Management Team. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Essential duties and Responsibilities:

• Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
• Complete weekly sales activities to assigned hotel (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management)
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
• Qualify sales leads generated by General Manager and Sales Management Team
• Participate in weekly/monthly/quarterly/annual meetings
• Send leads to Centralized Sales Team
• Assist in training Front Desk Team to sales and revenue management initiatives
• Take booking inquiry information via phone/email and prepare proper paperwork
• Implement and communicate revenue management reports: IE. Daily Detailed Report, 10 Days RevMax, etc.
• Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
• Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
• Confidently conduct property tours with clear communication of hotels' amenities
• Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
• Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
• Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
• Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
• Update BT Volume Report and GRC, Group Rooms Control Log by due date
• Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
• Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other document
• Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
• Participate in company sales blitzes on a regular basis
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
• Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
• Perform other duties as required or assigned by General Manager and Regional Sales Team.

Additional Qualifications:

• Excellent oral and written communication skills
• Interpersonal and time management skills
• Direct sales skills
• Guest relation skills
• Problem solving/ service recovery skills
• Work varied shifts, including weekends and holidays
• Strong Microsoft Office skills, specifically Excel
• Appropriate professional appearance and demeanor
• Passion for excellence and exceeding expectations
• Attention to detail and organizational skills are a must
• Love to learn