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Sales Coordinator - Orlando, FL 19680 https://a1.snaphire.com/job?jobmc=19680GOOGLE https://a1.snaphire.com/job?jobmc=19680GOOGLE
Careers at NHG - Naples Hotel Group Corporate NHG - Naples Hotel Group Corporate
Salary:
YEAR
USD

Location: Orlando, FL Oralndo FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 26 Jan 2019

Valid Through:

Job Description:

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts/groups, receiving visitors, and other miscellaneous task assigned by the General Manager and Regional Sales & Revenue Management Team. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Essential duties and Responsibilities:

  • Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
  • Complete weekly sales activities to assigned hotel (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management)
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Qualify sales leads generated by General Manager and Sales Management Team
  • Participate in weekly/monthly/quarterly/annual meetings
  • Send leads to Centralized Sales Team
  • Assist in training Front Desk Team to sales and revenue management initiatives
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Implement and communicate revenue management reports: IE. Daily Detailed Report, 10 Days RevMax, etc.
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other document
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned by General Manager and Regional Sales Team.

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Sales Coordinator - Orlando, FL

Job Description:

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts/groups, receiving visitors, and other miscellaneous task assigned by the General Manager and Regional Sales & Revenue Management Team. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Essential duties and Responsibilities:

  • Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
  • Complete weekly sales activities to assigned hotel (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management)
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Qualify sales leads generated by General Manager and Sales Management Team
  • Participate in weekly/monthly/quarterly/annual meetings
  • Send leads to Centralized Sales Team
  • Assist in training Front Desk Team to sales and revenue management initiatives
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Implement and communicate revenue management reports: IE. Daily Detailed Report, 10 Days RevMax, etc.
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other document
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned by General Manager and Regional Sales Team.

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Job Details

Reference # 19680
Posted on 26 Jan 2019
Closes on
Location(s) Orlando, FL
Department Sales & Marketing
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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