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Guest Services Specialist (PM Shifts) - Dewey Beach, DE 19963 https://a1.snaphire.com/job?jobmc=19963GOOGLE https://a1.snaphire.com/job?jobmc=19963GOOGLE
Careers at BWDC - Bay Resort BWDC - Bay Resort
Salary:
9.0 12.0 HOUR
USD

Location: Dewey Beach, DE 126 Bellevue St Dewey Beach DE 19971 USA

Type of employment : TEMPORARY

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Temp), Part-time (Hourly Temp)

Date Posted: 15 Feb 2019

Valid Through:

Be the shining light that sets our guests experience on the right foot from the moment they arrive.  These exceptional guests service providers assists guests through the reservation and check-in process providing exceptional service, friendly demeanor and attitude of helpfulness through the entire process.  These spotlight individuals provide support and assistance to our guests throughout the stay.  Going the extra mile for a smile is the norm in this role! 

Essential Responsibilities:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Always greet guests in a friendly and professional manner according to resort standards
  • Engage each guest as a unique individual and listen attentively to their requests
  • Answer the telephone in a timely and professional manner
  • Able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy
  • Listen to guest's complaints or concerns and resolve their issue in a timely manner
  • Promote a safe working environment
  • Provides adequate knowledge and expertise about local attractions and accommodations
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
  • Maintains the cleanliness and organization of the hotel lobby and front desk area
  • Ensures the property is clean, orderly, well manicured and guest ready at all times

 

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

  • High School Diploma or pursuit of a high school diploma, GED Equivalent
  • 1-3 years of front desk, reservations or customer service oriented role

 

 Success Factors:

  • Customer Service/Communication Skills: Guest service representatives talk, listen and help resolved conflicts with customers.
  • Ability to deal with confused or irate customers.
  • Strong Problem-Solving Skills
  • Ability to accurately handle cash, credit cards and checks. Ability to use basic accounting functions to balance deposits/daily work
  • Must be enthusiastic, upbeat and energetic
  • Strong attention to detail
  • Ability to work a diverse work schedule to include weekends, holidays, and evening hours.
  • Must work well under pressure and high-stress situations
  • Must be able to effectively use computers and technologies including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines
  • Excellent communication skills

 

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

 

Blue Water Hospitality is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Guest Services Specialist (PM Shifts) - Dewey Beach, DE

Be the shining light that sets our guests experience on the right foot from the moment they arrive.  These exceptional guests service providers assists guests through the reservation and check-in process providing exceptional service, friendly demeanor and attitude of helpfulness through the entire process.  These spotlight individuals provide support and assistance to our guests throughout the stay.  Going the extra mile for a smile is the norm in this role! 

Essential Responsibilities:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Always greet guests in a friendly and professional manner according to resort standards
  • Engage each guest as a unique individual and listen attentively to their requests
  • Answer the telephone in a timely and professional manner
  • Able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy
  • Listen to guest's complaints or concerns and resolve their issue in a timely manner
  • Promote a safe working environment
  • Provides adequate knowledge and expertise about local attractions and accommodations
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
  • Maintains the cleanliness and organization of the hotel lobby and front desk area
  • Ensures the property is clean, orderly, well manicured and guest ready at all times

 

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

  • High School Diploma or pursuit of a high school diploma, GED Equivalent
  • 1-3 years of front desk, reservations or customer service oriented role

 

 Success Factors:

  • Customer Service/Communication Skills: Guest service representatives talk, listen and help resolved conflicts with customers.
  • Ability to deal with confused or irate customers.
  • Strong Problem-Solving Skills
  • Ability to accurately handle cash, credit cards and checks. Ability to use basic accounting functions to balance deposits/daily work
  • Must be enthusiastic, upbeat and energetic
  • Strong attention to detail
  • Ability to work a diverse work schedule to include weekends, holidays, and evening hours.
  • Must work well under pressure and high-stress situations
  • Must be able to effectively use computers and technologies including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines
  • Excellent communication skills

 

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

 

Blue Water Hospitality is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Job Details

Reference # 19963
Posted on 15 Feb 2019
Closes on
Location(s) Dewey Beach, DE
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Temp), Part-time (Hourly Temp)
Pay range ($low)
Pay range ($high)
More details (document)
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