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Guest Services Operations Manager - New York, NY 20904 https://a1.snaphire.com/job?jobmc=20904GOOGLE https://a1.snaphire.com/job?jobmc=20904GOOGLE
Careers at MRM - 16070 M&R Hotel Management Corporate Office MRM - 16070 M&R Hotel Management Corporate Office
Salary:
YEAR
USD

Location: New York, NY Brooklyn New York 11232 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time (Salaried)

Date Posted: 15 Apr 2019

Valid Through: 15 May 2019 08:00

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications

N/A

Guest Services Operations Manager - New York, NY

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications

N/A

Job Details

Reference # 20904
Posted on 15 Apr 2019
Closes on 15 May 2019 08:00
Location(s) New York, NY
Department Rooms & Reservations
Career level
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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