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Guest Services Representative - Fairfield Inn & Suites x 2 - Fort Myers, FL 21008 https://a1.snaphire.com/job?jobmc=21008GOOGLE https://a1.snaphire.com/job?jobmc=21008GOOGLE
Careers at NHG - Fairfield Inn and Suites - Fort Myers, FL NHG - Fairfield Inn and Suites - Fort Myers, FL
Salary:
HOUR
USD

Location: Fort Myers, FL 7090 Cypress Terrace Fort Myers FL 33907 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular), Part-time (Hourly Regular)

Date Posted: 09 Apr 2019

Valid Through: 09 May 2019 01:00

***NAPLES HOTEL GROUP IS LOOKING FOR OUTSTANDING INDIVIDUALS TO JOIN OUR WINNING TEAM***

If you are passionate about taking care of guests, driven to be the best, and want to work for a company that cares about their associates, then you have found a home!

What's it like to work with NHG? 

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

High School Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Benefits offered for Full-Time Employees:

  • Paid vacation & PTO
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Employee discounts
  • Retirement benefits or accounts

Guest Services Representative - Fairfield Inn & Suites x 2 - Fort Myers, FL

***NAPLES HOTEL GROUP IS LOOKING FOR OUTSTANDING INDIVIDUALS TO JOIN OUR WINNING TEAM***

If you are passionate about taking care of guests, driven to be the best, and want to work for a company that cares about their associates, then you have found a home!

What's it like to work with NHG? 

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

High School Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Benefits offered for Full-Time Employees:

  • Paid vacation & PTO
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Employee discounts
  • Retirement benefits or accounts

Job Details

Reference # 21008
Posted on 09 Apr 2019
Closes on 09 May 2019 01:00
Location(s) Fort Myers, FL
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular), Part-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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