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Guest Services Representative - FULL TIME - Orlando, FL 22427 https://a1.snaphire.com/job?jobmc=22427GOOGLE https://a1.snaphire.com/job?jobmc=22427GOOGLE
Careers at NHG - Hampton Inn Downtown Orlando NHG - Hampton Inn Downtown Orlando
Salary:
11.0 HOUR
USD

Location: Orlando, FL 43 Columbia St Orlando FL 32806 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 01 Jul 2019

Valid Through: 03 Sep 2019 01:15

Greetings from Hampton Inn & Suites - Orlando Downtown - Medical Center!

We are looking for a Full-Time Guest Services Representative who is upbeat, self-driven and is willing to join a fast-growing company.

Please take a moment to watch this one-minute video of our beautiful property. Thank you.

https://www.youtube.com/watch?v=gePvVt0MpaA&feature=youtu.be

 

Benefits for full-time associates: 

  • Earn 2 weeks of vacation time in your first year 
  • Earn 4 sick days/year 
  • Start earning vacation and sick time after only 90 days 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, life insurance 
  • 401k retirement plan with company match 
  • Discounts on hotel rooms worldwide 
  • Direct deposit 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

General Summary :

  • Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. 
  • Exceed guest expectations. Make each guest contact an interaction, not a transaction. Candidate must possess great customer service skills
  • Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
  • Must have a clean driving record as this position also requires you to drive our shuttle. (Shuttle only goes within a 2-mile radius)

Job Duties:

  • Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
  • Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. 
  • Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
  • Organizational Support - Follows policies and procedures.
  • Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
  • Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
  • Compliance - Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
  • Initiative - Asks for and offers help when needed.
  • Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.

Qualifications High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee must be able to lift and or move up to 30lbs.

Required education:

  • High school or equivalent

Job Type: Full-time Job

Guest Services Representative - FULL TIME - Orlando, FL

Greetings from Hampton Inn & Suites - Orlando Downtown - Medical Center!

We are looking for a Full-Time Guest Services Representative who is upbeat, self-driven and is willing to join a fast-growing company.

Please take a moment to watch this one-minute video of our beautiful property. Thank you.

https://www.youtube.com/watch?v=gePvVt0MpaA&feature=youtu.be

 

Benefits for full-time associates: 

  • Earn 2 weeks of vacation time in your first year 
  • Earn 4 sick days/year 
  • Start earning vacation and sick time after only 90 days 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, life insurance 
  • 401k retirement plan with company match 
  • Discounts on hotel rooms worldwide 
  • Direct deposit 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

General Summary :

  • Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. 
  • Exceed guest expectations. Make each guest contact an interaction, not a transaction. Candidate must possess great customer service skills
  • Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
  • Must have a clean driving record as this position also requires you to drive our shuttle. (Shuttle only goes within a 2-mile radius)

Job Duties:

  • Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
  • Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. 
  • Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
  • Organizational Support - Follows policies and procedures.
  • Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
  • Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
  • Compliance - Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
  • Initiative - Asks for and offers help when needed.
  • Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.

Qualifications High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee must be able to lift and or move up to 30lbs.

Required education:

  • High school or equivalent

Job Type: Full-time Job

Job Details

Reference # 22427
Posted on 01 Jul 2019
Closes on 03 Sep 2019 01:15
Location(s) Orlando, FL
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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