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Hotel Guest Services Supervisor ( FOSSE ) Mt. Pleasant, SC - Mount Pleasant, SC 22546 https://a1.snaphire.com/job?jobmc=22546GOOGLE https://a1.snaphire.com/job?jobmc=22546GOOGLE
Careers at Towneplace Suites Mount Pleasant Towneplace Suites Mount Pleasant
Salary:
11.0 12.0 HOUR
USD

Location: Mount Pleasant, SC 1350 Stuart Engals Blvd Mt. Pleasant SC 29464 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 09 Jul 2019

Valid Through: 01 Aug 2019 01:00

Applicants with previous Marriott FOSSE Computer System knowledge

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. This Supervisory role works under the Leadership of our Guest Services Manager.
  2. We seek positive minded Associates who care about their Team Members and hotel Guests.
  3. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  4. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  5. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  6. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  7. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  8. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  9. Take the initiative to greet guests in a friendly and warm manner.
  10. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  11. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  12. Other duties as assigned.

Job Skills:

  1. Positive caring attitude required
  2. Supervise and train Guest Services Staff
  3. Scheduling of Guest Services and Night Audit staff
  4. Speak clearly and listen carefully.
  5. Use personal judgment and specialized knowledge to give information to people.
  6. Communicate well with many different kinds of people.
  7. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  8. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:  

Education

Marriott FOSSE computer system knowledge

HS Diploma or equivalent preferred but no required based on previous hotel experience

Experience

Minimum 1 year previous hotel guest services or previous customer service Supervisor experience required for this position

Hotel Guest Services Supervisor ( FOSSE ) Mt. Pleasant, SC - Mount Pleasant, SC

Applicants with previous Marriott FOSSE Computer System knowledge

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. This Supervisory role works under the Leadership of our Guest Services Manager.
  2. We seek positive minded Associates who care about their Team Members and hotel Guests.
  3. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  4. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  5. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  6. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  7. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  8. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  9. Take the initiative to greet guests in a friendly and warm manner.
  10. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  11. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  12. Other duties as assigned.

Job Skills:

  1. Positive caring attitude required
  2. Supervise and train Guest Services Staff
  3. Scheduling of Guest Services and Night Audit staff
  4. Speak clearly and listen carefully.
  5. Use personal judgment and specialized knowledge to give information to people.
  6. Communicate well with many different kinds of people.
  7. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  8. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:  

Education

Marriott FOSSE computer system knowledge

HS Diploma or equivalent preferred but no required based on previous hotel experience

Experience

Minimum 1 year previous hotel guest services or previous customer service Supervisor experience required for this position

Job Details

Reference # 22546
Posted on 09 Jul 2019
Closes on 01 Aug 2019 01:00
Location(s) Mount Pleasant, SC
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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