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Front Office Manager - Jacksonville, FL 22714 https://a1.snaphire.com/job?jobmc=22714GOOGLE https://a1.snaphire.com/job?jobmc=22714GOOGLE
Careers at NHG - Hampton Inn Jacksonville/Ponte Vedra Beach NHG - Hampton Inn Jacksonville/Ponte Vedra Beach
Salary:
YEAR
USD

Location: Jacksonville, FL Jacksonville Florida USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time (Salaried)

Date Posted: 17 Jul 2019

Valid Through:

Benefits for full-time associates: 

  • 2 weeks of vacation pay your first year 
  • 4 sick days/year 
  • 2 hours paid volunteer time/month 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan with company match 
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications

N/A

Front Office Manager - Jacksonville, FL

Benefits for full-time associates: 

  • 2 weeks of vacation pay your first year 
  • 4 sick days/year 
  • 2 hours paid volunteer time/month 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan with company match 
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications

N/A

Job Details

Reference # 22714
Posted on 17 Jul 2019
Closes on
Location(s) Jacksonville, FL
Department Rooms & Reservations
Career level Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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