Upper wrapper goes here...
Front Office Manager (Hourly) - Fernandina Beach, FL 23943 https://a1.snaphire.com/job?jobmc=23943GOOGLE https://a1.snaphire.com/job?jobmc=23943GOOGLE
Careers at Home 2 Suites Fernandina Beach Home 2 Suites Fernandina Beach
Salary:

Location: Fernandina Beach, FL 32034 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 11 Sep 2019

Valid Through:

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, public areas, housekeeping, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. 

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Manage problem resolution effectively.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications: 

Education

High School Diploma.

Experience

Minimum 1 year hotel experience preferred, prior supervisory experience preferred.

Licenses/Certifications

N/A

Front Office Manager (Hourly) - Fernandina Beach, FL

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, public areas, housekeeping, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. 

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Manage problem resolution effectively.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications: 

Education

High School Diploma.

Experience

Minimum 1 year hotel experience preferred, prior supervisory experience preferred.

Licenses/Certifications

N/A

Job Details

Reference # 23943
Posted on 11 Sep 2019
Closes on
Location(s) Fernandina Beach, FL
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
Lower wrapper goes here...
This site is powered by SnapHire (www.snaphire.com)