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General Manager - Cherokee, NC 24360 https://a1.snaphire.com/job?jobmc=24360GOOGLE https://a1.snaphire.com/job?jobmc=24360GOOGLE
Careers at The Great Smokies Inn The Great Smokies Inn
Salary:

Location: Cherokee, NC 28719 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Executive
Work Hours: Full-time (Salaried)

Date Posted: 02 Oct 2019

Valid Through: 15 Nov 2019 12:00

Job Responsibilities: 

  1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
  2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
  3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
  4. Implement and maintain local and national sales/marketing programs.
  5. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
  6. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
  7. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
  8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
  9. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
  10. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
  11. Reward employees who meet or exceed guest expectations.
  12. Other duties as assigned.

Job Skills:

  1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
  2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
  3. Ability to use analytical skills for measuring business potential and value to the hotel.
  4. Ability to successfully interact with all levels of customers and hotel management.

Job Qualifications: 

Education

Bachelors degree in Hotel Management.

Experience

Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity.  2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications

Possess a valid driver's license and be able to drive to customer appointments.

General Manager - Cherokee, NC

Job Responsibilities: 

  1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
  2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
  3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
  4. Implement and maintain local and national sales/marketing programs.
  5. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
  6. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
  7. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
  8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
  9. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
  10. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
  11. Reward employees who meet or exceed guest expectations.
  12. Other duties as assigned.

Job Skills:

  1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
  2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
  3. Ability to use analytical skills for measuring business potential and value to the hotel.
  4. Ability to successfully interact with all levels of customers and hotel management.

Job Qualifications: 

Education

Bachelors degree in Hotel Management.

Experience

Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity.  2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications

Possess a valid driver's license and be able to drive to customer appointments.

Job Details

Reference # 24360
Posted on 02 Oct 2019
Closes on 15 Nov 2019 12:00
Location(s) Cherokee, NC
Department Administration & General
Career level Executive
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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