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Assistant General Manager (Resort Property) - Cape Charles, VA 24521 https://a1.snaphire.com/job?jobmc=24521GOOGLE https://a1.snaphire.com/job?jobmc=24521GOOGLE
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Salary:

Location: Cape Charles, VA USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Executive
Work Hours: Full-time (Salaried)

Date Posted: 11 Oct 2019

Valid Through: 31 Mar 2020 09:00

As a highly visible member of the property's Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for property guests and functions as a right hand to the General Manager, while being directly responsible for Front Office, Room, Retail and FB departmental operations (where applicable).  They will serve as a role model for Blue Water Hospitality Group's mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel.   

 

Working in close partnership with other department heads, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel's day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.  

 Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below.

 

Works closely with General Manager to:

  • Operational Management:  
    • Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.
    • Establish and review departmental standards, guidelines and objectives.
    • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services and maintenance. 
    • Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
    • Acts as a knowledgeable resource in properties operational software such as Property Management system, reservations or booking channels, maintenance or internal communication systems, social media and marketing tools
    • Regularly intervenes, assists and documents guest or employee incidents
    • Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
  • People Management:
    • Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
    • Support all aspects of people leadership: recruitment, retention, training, coaching and performance development.
    • Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
  • Sales & Marketing Management:
    • Participates in weekly revenue management and marketing strategies
    • Regularly updates property management system regarding inventory, rates and availability
  • Budget Management
    • Regularly assists General Manager or related resource in budget analysis, monitoring, expense management
    • Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index
    • Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
  • Performs other duties as assigned
  • Provides regular and reliable attendance

Job Qualifications:

  • A minimum of 2 years' previous hospitality operations and leadership experience of a large staff and focus on exceptional guest service.
  • Bachelor's degree in Hospitality Management or other related field is preferred
  • Appropriate combination of education and work experience to support on-the-job effectiveness

Success Factors:

  • Independent self-starter
  • Ability to operate effectively in a fast paced, guest focused environment
  • Competitive with a strong desire to win
  • Effectively communicates to a variety of audiences and ability to tailor communication appropriately
  • Ability to manage multiple projects and work assignments
  • Effective use of computer software, sales tracking software or CRM tools, and social media tools

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds. Travel required 30-50% within region.

 

Blue Water Hospitality, LLC is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Assistant General Manager (Resort Property) - Cape Charles, VA

As a highly visible member of the property's Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for property guests and functions as a right hand to the General Manager, while being directly responsible for Front Office, Room, Retail and FB departmental operations (where applicable).  They will serve as a role model for Blue Water Hospitality Group's mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel.   

 

Working in close partnership with other department heads, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel's day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.  

 Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below.

 

Works closely with General Manager to:

  • Operational Management:  
    • Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.
    • Establish and review departmental standards, guidelines and objectives.
    • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services and maintenance. 
    • Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
    • Acts as a knowledgeable resource in properties operational software such as Property Management system, reservations or booking channels, maintenance or internal communication systems, social media and marketing tools
    • Regularly intervenes, assists and documents guest or employee incidents
    • Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
  • People Management:
    • Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
    • Support all aspects of people leadership: recruitment, retention, training, coaching and performance development.
    • Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
  • Sales & Marketing Management:
    • Participates in weekly revenue management and marketing strategies
    • Regularly updates property management system regarding inventory, rates and availability
  • Budget Management
    • Regularly assists General Manager or related resource in budget analysis, monitoring, expense management
    • Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index
    • Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
  • Performs other duties as assigned
  • Provides regular and reliable attendance

Job Qualifications:

  • A minimum of 2 years' previous hospitality operations and leadership experience of a large staff and focus on exceptional guest service.
  • Bachelor's degree in Hospitality Management or other related field is preferred
  • Appropriate combination of education and work experience to support on-the-job effectiveness

Success Factors:

  • Independent self-starter
  • Ability to operate effectively in a fast paced, guest focused environment
  • Competitive with a strong desire to win
  • Effectively communicates to a variety of audiences and ability to tailor communication appropriately
  • Ability to manage multiple projects and work assignments
  • Effective use of computer software, sales tracking software or CRM tools, and social media tools

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds. Travel required 30-50% within region.

 

Blue Water Hospitality, LLC is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Job Details

Reference # 24521
Posted on 11 Oct 2019
Closes on 31 Mar 2020 09:00
Location(s) Cape Charles, VA
Department Administration & General
Career level Executive
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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