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Operations Supervisor - Orlando, FL 29304 https://a1.snaphire.com/job?jobmc=29304GOOGLE https://a1.snaphire.com/job?jobmc=29304GOOGLE
Careers at NHG - Fairfield Inn and Suites - Orlando UCF, FL Fairfield Inn and Suites Orlando UCF
Salary:

Location: Orlando, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 10 Jul 2020

Valid Through:

Benefits for full-time associates: 

  • 2 weeks of vacation pay your first year 
  • 4 sick days/year 
  • 2 hours paid volunteer time/month 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan with company match 
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

 

Overview: 

We are looking for an Operations Supervisor who is upbeat, self-driven and is willing to join a fast-growing company that offers a very competitive pay and health benefits.  The Operations Manager will maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours". 

 

 

Responsibilities: 

  • Demonstrates a dedication to superior guest services at all times 
  • Perform daily property walks to inspect condition and cleanliness of all rooms and public areas of the hotel.  
  • Report maintenance problems by completing work orders. 
  • Recruit, interview, hire, and train new housekeeping associates. 
  • Prepare work schedules based of the hotel's forecasted business demands and tracks attendance. 
  • Conduct associate performance reviews. 
  • Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times. 
  • Coordinate with other departments as necessary to resolve service requests or problems. 
  • Ensure guest safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information. 
  • Provide ongoing training and coaching for all Guest Services Associates 
  • Maintain cleanliness of the front desk, lobby, market, and back office areas 
  • Maintains accurate records and safeguards all market items 
  • Certified to clean and inspect guest rooms to ensure quality standards are being met.  
  • Ensure that budgeted expense goals are met through proper usage and control of supplies and labor. 
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. 
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. 
  • Receive departmental related guest complaints and ensures corrective action is taken. 
  • Greet each guest that you encounter during your shift with a friendly smile.  
  • Ensures uniform and personal appearance are clean and professional. 
  • Follow hotel procedures for reporting and turning in lost and found articles. 
  • Coordinate with other departments as necessary to resolve service requests or problems. 
  • Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
  • Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. 

 

Qualifications: 

  • Analyze and interpret business records and statistical reports; interpret policies established by administrators. 
  • Understand the government regulations covering business operations. 
  • Make business decisions based on production reports and similar facts, experience, and opinion. 
  • Plan and organize the work of others. 
  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended time period.  
  • Ability to work a flexible schedule to include weekends and holidays. 

Operations Supervisor - Orlando, FL

Benefits for full-time associates: 

  • 2 weeks of vacation pay your first year 
  • 4 sick days/year 
  • 2 hours paid volunteer time/month 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan with company match 
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

 

Overview: 

We are looking for an Operations Supervisor who is upbeat, self-driven and is willing to join a fast-growing company that offers a very competitive pay and health benefits.  The Operations Manager will maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours". 

 

 

Responsibilities: 

  • Demonstrates a dedication to superior guest services at all times 
  • Perform daily property walks to inspect condition and cleanliness of all rooms and public areas of the hotel.  
  • Report maintenance problems by completing work orders. 
  • Recruit, interview, hire, and train new housekeeping associates. 
  • Prepare work schedules based of the hotel's forecasted business demands and tracks attendance. 
  • Conduct associate performance reviews. 
  • Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times. 
  • Coordinate with other departments as necessary to resolve service requests or problems. 
  • Ensure guest safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information. 
  • Provide ongoing training and coaching for all Guest Services Associates 
  • Maintain cleanliness of the front desk, lobby, market, and back office areas 
  • Maintains accurate records and safeguards all market items 
  • Certified to clean and inspect guest rooms to ensure quality standards are being met.  
  • Ensure that budgeted expense goals are met through proper usage and control of supplies and labor. 
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. 
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. 
  • Receive departmental related guest complaints and ensures corrective action is taken. 
  • Greet each guest that you encounter during your shift with a friendly smile.  
  • Ensures uniform and personal appearance are clean and professional. 
  • Follow hotel procedures for reporting and turning in lost and found articles. 
  • Coordinate with other departments as necessary to resolve service requests or problems. 
  • Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
  • Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. 

 

Qualifications: 

  • Analyze and interpret business records and statistical reports; interpret policies established by administrators. 
  • Understand the government regulations covering business operations. 
  • Make business decisions based on production reports and similar facts, experience, and opinion. 
  • Plan and organize the work of others. 
  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended time period.  
  • Ability to work a flexible schedule to include weekends and holidays. 

Job Details

Reference # 29304
Posted on 10 Jul 2020
Closes on
Location(s) Orlando, FL
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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