M&R Hotel Management is currently looking for a hand-on  Hotel Operations Manager to join their team at the 70 room LIC Plaza Hotel in Long Island, NY.  This person will be responsible for managing the functional arears of the guest registration, night audit, guest reservation, housekeeping and breakfast arears. 

1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
4. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
5. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
6. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
7. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
8. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
9. Ensure the security needs of the property and guests are met
10. Other duties as assigned.

Job Skills:

1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
3. Ability to use analytical skills for measuring business potential and value to the hotel.
4. Ability to successfully interact with all levels of customers and hotel management.

Education

Degree in Hotel Management.

Experience

Minimum 4 years experience as an Front Office Manager . 3 years hotel operations experience in a supervisory capacity.