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Operations Manager - Millsboro, DE 31135 https://a1.snaphire.com/job?jobmc=31135GOOGLE https://a1.snaphire.com/job?jobmc=31135GOOGLE
Careers at BWDC - The Resort at Massey's Landing The Resort at Massey's Landing
Salary:

Location: Millsboro, DE 19966 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Engineering
Career Level: Salaried, Management
Work Hours: Full-time (Salaried)

Date Posted: 13 Oct 2020

Valid Through:

As a highly visible member of the property's Leadership Team, the Operations Manager serves as a key liaison for resort guests and functions as a right hand to the property leadership team, while concurrently supporting back of the house operations and other operating departments such as maintenance, grounds, security, camp host etc.  They will serve as a role model for Blue Water Hospitality's mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the resort.

 

Working in close partnership with other department heads, the Operations Manager is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the resort's day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.  

 

 Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below.

  • Operational Management:  
    • Monitor and evaluate assigned departments daily activities to ensure the successful operation of resort facilities, services and amenities.
    • Establish and review departmental standards, guidelines and objectives.
    • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact
    • Issue supplies and equipment as needed and participate in regular inventory reconciliation to ensure proper supply levels.
    • Regularly intervenes, assists and documents guest or employee incidents
    • Maintain the integrity of the resort's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
  • People Management:
    • Partner with property leadership to create a positive work environment; Serve as a support resource for front line staff in all departments.
    • Provides comprehensive scheduling and manages time-keeping for all related staff and departments.
    • Support all aspects of people leadership: recruitment, retention, training, coaching and performance development.
    • Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
  • Performs other duties as assigned
  • Provides regular and reliable attendance

Job Qualifications:

  • A minimum of 2 years' previous resort operations and leadership experience, of a large staff and focus on exceptional guest service.
  • Must be a reliable worker who is able to perform routine tasks without supervision
  • Strong attention to detail required
  • Customer service and public relations skills
  • Critical thinking and problem solving skills
  • Ability to manage multiple tasks with frequent interruption
  • Ability to manage multiple priorities
  • Proven Leadership abilities

Success Factors:

  • Independent self-starter
  • Ability to operate effectively in a fast paced, guest focused environment
  • Effectively communicates to a variety of audiences and ability to tailor communication appropriately
  • Ability to manage multiple projects and work assignments

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit. The employee frequently must squat, stoop or kneel, reach above the head and reach forward. The employee continuously uses hand strength to grasp tools and climbs on to ladders. The employee will frequently bend or twist at the neck and trunk more than the average person while performing the duties of this job.

The employee must frequently lift and/or move up to 50 pounds such as a toolbox. Occasionally the employee will lift and/or move up to 75 pounds such as piping and pool valves. The employee will sometimes push/pull items such as tables, scaffolds, and air compressors. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Blue Water Hospitality, LLC is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment

Operations Manager - Millsboro, DE

As a highly visible member of the property's Leadership Team, the Operations Manager serves as a key liaison for resort guests and functions as a right hand to the property leadership team, while concurrently supporting back of the house operations and other operating departments such as maintenance, grounds, security, camp host etc.  They will serve as a role model for Blue Water Hospitality's mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the resort.

 

Working in close partnership with other department heads, the Operations Manager is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the resort's day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.  

 

 Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below.

  • Operational Management:  
    • Monitor and evaluate assigned departments daily activities to ensure the successful operation of resort facilities, services and amenities.
    • Establish and review departmental standards, guidelines and objectives.
    • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact
    • Issue supplies and equipment as needed and participate in regular inventory reconciliation to ensure proper supply levels.
    • Regularly intervenes, assists and documents guest or employee incidents
    • Maintain the integrity of the resort's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
  • People Management:
    • Partner with property leadership to create a positive work environment; Serve as a support resource for front line staff in all departments.
    • Provides comprehensive scheduling and manages time-keeping for all related staff and departments.
    • Support all aspects of people leadership: recruitment, retention, training, coaching and performance development.
    • Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
  • Performs other duties as assigned
  • Provides regular and reliable attendance

Job Qualifications:

  • A minimum of 2 years' previous resort operations and leadership experience, of a large staff and focus on exceptional guest service.
  • Must be a reliable worker who is able to perform routine tasks without supervision
  • Strong attention to detail required
  • Customer service and public relations skills
  • Critical thinking and problem solving skills
  • Ability to manage multiple tasks with frequent interruption
  • Ability to manage multiple priorities
  • Proven Leadership abilities

Success Factors:

  • Independent self-starter
  • Ability to operate effectively in a fast paced, guest focused environment
  • Effectively communicates to a variety of audiences and ability to tailor communication appropriately
  • Ability to manage multiple projects and work assignments

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit. The employee frequently must squat, stoop or kneel, reach above the head and reach forward. The employee continuously uses hand strength to grasp tools and climbs on to ladders. The employee will frequently bend or twist at the neck and trunk more than the average person while performing the duties of this job.

The employee must frequently lift and/or move up to 50 pounds such as a toolbox. Occasionally the employee will lift and/or move up to 75 pounds such as piping and pool valves. The employee will sometimes push/pull items such as tables, scaffolds, and air compressors. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Blue Water Hospitality, LLC is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment

Job Details

Reference # 31135
Posted on 13 Oct 2020
Closes on
Location(s) Millsboro, DE
Department Engineering
Career level Salaried, Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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