Job Purpose: Takes food and beverage orders and efficiently delivers items to dining room guests.

Essential Duties and Responsibilities:

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Performs other duties as assigned.

Job Qualifications:

• Must have  guest service experience minimum of 1 year.
• High School Diploma or equivalent.
• Professional demeanor and appearance.
• Must have clear, concise verbal & written communication skills.
• Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm and professionalism.
• Must have a flexible schedule, and required to work nights, weekends, and/or holidays.

Education

High School Diploma or equivalent.

Experience

1 yr of experience

Licenses/Certificate

ServSafe