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Guest Services Representative Full time or Part time - Glen Mills, PA 34355 https://a1.snaphire.com/job?jobmc=34355GOOGLE https://a1.snaphire.com/job?jobmc=34355GOOGLE
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Salary:

Location: Glen Mills, PA 19342 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 16 Mar 2021

Valid Through: 28 Apr 2021 01:10

 

Award Winning Hotel and Management company

Synergy is an ownership and management company providing premier services supporting the establishment of sound operating procedures in all aspects of hotel operations, with a key focus on revenue generation.

This, in conjunction with the retention of the most highly skilled sales teams, consistently result in hotel performance which substantially surpasses our competitors.

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall Remarkable experience.

Job Responsibilities:  If you enjoy meeting and working with people.

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to guests as appropriate, without announcing room numbers.
  2. Answer phone and in person inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts using Opera PMS.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax copier, scanner and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner by providing remarkable guest experience.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box.
  10. Maintain the work area in a professional and organized manner.
  11. Bonus and referral promotions offered.
  12. 401K after 6 months offered

Other duties as assigned.

Benefits:

  • Medical Insurance
  • Dental Insurance
  • 401K after 6 months
  • Life insurance
  • Vacation and PTO
  • Flexible hours

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality preferred but not necessary, general office, accounts receivable or customer service experience.   

Licenses/Certifications

Reliable transportation

Guest Services Representative Full time or Part time - Glen Mills, PA

 

Award Winning Hotel and Management company

Synergy is an ownership and management company providing premier services supporting the establishment of sound operating procedures in all aspects of hotel operations, with a key focus on revenue generation.

This, in conjunction with the retention of the most highly skilled sales teams, consistently result in hotel performance which substantially surpasses our competitors.

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall Remarkable experience.

Job Responsibilities:  If you enjoy meeting and working with people.

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to guests as appropriate, without announcing room numbers.
  2. Answer phone and in person inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts using Opera PMS.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax copier, scanner and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner by providing remarkable guest experience.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box.
  10. Maintain the work area in a professional and organized manner.
  11. Bonus and referral promotions offered.
  12. 401K after 6 months offered

Other duties as assigned.

Benefits:

  • Medical Insurance
  • Dental Insurance
  • 401K after 6 months
  • Life insurance
  • Vacation and PTO
  • Flexible hours

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality preferred but not necessary, general office, accounts receivable or customer service experience.   

Licenses/Certifications

Reliable transportation

Job Details

Reference # 34355
Posted on 16 Mar 2021
Closes on 28 Apr 2021 01:10
Location(s) Glen Mills, PA
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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