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Sales & Events Coordinator Part Time - Lakeland, FL 35247 https://a1.snaphire.com/job?jobmc=35247GOOGLE https://a1.snaphire.com/job?jobmc=35247GOOGLE
Careers at NHG - Terrace Hotel Terrace Hotel Lakeland, Tapestry Collection by Hilton
Salary:

Location: Lakeland, FL USA

Type of employment : PART_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Hourly
Work Hours: Part-time (Hourly Regular)

Date Posted: 19 Apr 2021

Valid Through:

Terrace Hotel Lakeland is an elegant urban oasis in the heart of Downtown Lakeland. Terrace Hotel is a 10-story hotel built in 1924 that features 88 guest rooms, on-site restaurant and up to 3,185 sq. ft. of event space. The hotel completed a full renovation in 2021 and joined Hilton under its new name the Terrace Hotel Lakeland, Tapestry Collection by Hilton. Check out our progress on our Instagram

Benefits for full-time associates:

  • 2 weeks of vacation pay your first year
  • 4 sick days/year
  • 2 hours paid volunteer time/month
  • Holiday pay
  • Medical, dental, and vision insurance plan options
  • Short term disability, long term disability, and life insurance plan options
  • 401k retirement plan
  • Discounts on hotel rooms worldwide
  • Direct deposit payroll

Get to know us!  Facebook   Instagram    Twitter    LinkedIn

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

Job Purpose: 

To achieve sales and profitability goals for the hotel by implementing sales programs in assigned markets and working with clients to ensure top-notch quality service. 

The Sales Coordinator will provide high-level support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, conducting site/venue tours and other miscellaneous task assigned by Sales & Catering Manager and General Manager. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. This position does require the ability to work weekends.

Job Responsibilities:

  • Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Qualify sales leads generated by General Manager and Management Team
  • Send a list of leads to Centralized Sales Team monthly
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basi
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Sales & Events Coordinator Part Time - Lakeland, FL

Terrace Hotel Lakeland is an elegant urban oasis in the heart of Downtown Lakeland. Terrace Hotel is a 10-story hotel built in 1924 that features 88 guest rooms, on-site restaurant and up to 3,185 sq. ft. of event space. The hotel completed a full renovation in 2021 and joined Hilton under its new name the Terrace Hotel Lakeland, Tapestry Collection by Hilton. Check out our progress on our Instagram

Benefits for full-time associates:

  • 2 weeks of vacation pay your first year
  • 4 sick days/year
  • 2 hours paid volunteer time/month
  • Holiday pay
  • Medical, dental, and vision insurance plan options
  • Short term disability, long term disability, and life insurance plan options
  • 401k retirement plan
  • Discounts on hotel rooms worldwide
  • Direct deposit payroll

Get to know us!  Facebook   Instagram    Twitter    LinkedIn

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

Job Purpose: 

To achieve sales and profitability goals for the hotel by implementing sales programs in assigned markets and working with clients to ensure top-notch quality service. 

The Sales Coordinator will provide high-level support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, conducting site/venue tours and other miscellaneous task assigned by Sales & Catering Manager and General Manager. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. This position does require the ability to work weekends.

Job Responsibilities:

  • Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Qualify sales leads generated by General Manager and Management Team
  • Send a list of leads to Centralized Sales Team monthly
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basi
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Job Details

Reference # 35247
Posted on 19 Apr 2021
Closes on
Location(s) Lakeland, FL
Department Sales & Marketing
Career level Hourly
Hours/Status Part-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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