Upper wrapper goes here...
Hotel Operations Manager - New York, NY 35410 https://a1.snaphire.com/job?jobmc=35410GOOGLE https://a1.snaphire.com/job?jobmc=35410GOOGLE
Careers at MRM - 16065 Holiday Inn Express Midtown West Holiday Inn Express Midtown West
Salary:

Location: New York, NY 10036 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time (Salaried)

Date Posted: 29 Apr 2021

Valid Through:

Manages the functional areas of guest registration, night audit, guest reservations, housekeeping, and food and beverages areas to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability. Assist General Manager in day-to-day operations of the hotel and is acting manager in the General Manager's absence.

RESPONSIBILITIES:

  • Assist with selection, training, counseling, and motivating hourly associates.
  • Assist in supervising the Front Office, Breakfast and the Housekeeping Departments Participate in the development of the hotel expense budget.
  • Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel's room occupancy, average daily rate, and RevPar objectives are met.
  • Work with individual vendors - making sure services and invoices match; getting the best price for supplies. Ensure associate attitude of attentiveness and anticipation of guest needs.
  • Ensure proper delivery of guest special requests.
  • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities. Responsible for knowing hotel emergency procedures.
  • Train associates to act accordingly in the event of an emergency or accident at the hotel.
  • Assist in the maintenance of the key control program.
  • Ensure the security needs of the property and guests are met.
  • Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings. Communicate with the General Manager on a daily basis. Inform General Manager of potential problems with guests and progress of special projects.
  • Perform "Manager on Duty" responsibilities as required. Ensure proper communication and teamwork are continuous with sister properties and carry out any reasonable request by Management that I am capable of performing.
  • Supervises, guides, and trains all associates within the hotel Ensures that management in the food and beverage discipline is covering all hours of every shift to ensure constant supervision of each department. Schedules, evaluates and directs all Breakfast personnel.
  • Provides disciplinary action when, and if, necessary.
  • Provides associates with the necessary tools or equipment they need to perform their job.
  • Takes immediate action on problems that are encountered Participates in monthly department meeting, property MOD program, weekly staff meeting, weekly sales meeting, weekly Leadership Team meeting. Monitors, directs, and coordinates effective sanitation, cleanliness, and organization effort in food and beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
  • Handles or assists with any guest related complaints, as well as coordinates the follow up on those complaints. Knowledgeable and practices food safety federal, state, and local laws and regulations.
  • Ensures proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of M&R Hotel Management.
  • Interview and hire new personnel if immediate manager for certain department is not available, when needed. Reviews and approves all food and beverage department reviews, hires, job transfers, warning notices, counseling sessions and terminations.
  • Evaluates staff performance and refers to the Standard Operating Procedures. Reads, learns, understands, and refers to the Standard Operating Procedures. Conducts performance evaluations and training sessions with each employee within the hotel.
  • Promotes and ensures the upkeep of each department's training procedures and personnel development within the hotel.
  • Is an active member of the property's Leadership Team.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • Assist other Leadership Team members and/or managers when needed.
  • Evaluates staff performance on a 90 day, and annual basis.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Licenses/Certifications

N/A

Hotel Operations Manager - New York, NY

Manages the functional areas of guest registration, night audit, guest reservations, housekeeping, and food and beverages areas to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability. Assist General Manager in day-to-day operations of the hotel and is acting manager in the General Manager's absence.

RESPONSIBILITIES:

  • Assist with selection, training, counseling, and motivating hourly associates.
  • Assist in supervising the Front Office, Breakfast and the Housekeeping Departments Participate in the development of the hotel expense budget.
  • Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel's room occupancy, average daily rate, and RevPar objectives are met.
  • Work with individual vendors - making sure services and invoices match; getting the best price for supplies. Ensure associate attitude of attentiveness and anticipation of guest needs.
  • Ensure proper delivery of guest special requests.
  • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities. Responsible for knowing hotel emergency procedures.
  • Train associates to act accordingly in the event of an emergency or accident at the hotel.
  • Assist in the maintenance of the key control program.
  • Ensure the security needs of the property and guests are met.
  • Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings. Communicate with the General Manager on a daily basis. Inform General Manager of potential problems with guests and progress of special projects.
  • Perform "Manager on Duty" responsibilities as required. Ensure proper communication and teamwork are continuous with sister properties and carry out any reasonable request by Management that I am capable of performing.
  • Supervises, guides, and trains all associates within the hotel Ensures that management in the food and beverage discipline is covering all hours of every shift to ensure constant supervision of each department. Schedules, evaluates and directs all Breakfast personnel.
  • Provides disciplinary action when, and if, necessary.
  • Provides associates with the necessary tools or equipment they need to perform their job.
  • Takes immediate action on problems that are encountered Participates in monthly department meeting, property MOD program, weekly staff meeting, weekly sales meeting, weekly Leadership Team meeting. Monitors, directs, and coordinates effective sanitation, cleanliness, and organization effort in food and beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
  • Handles or assists with any guest related complaints, as well as coordinates the follow up on those complaints. Knowledgeable and practices food safety federal, state, and local laws and regulations.
  • Ensures proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of M&R Hotel Management.
  • Interview and hire new personnel if immediate manager for certain department is not available, when needed. Reviews and approves all food and beverage department reviews, hires, job transfers, warning notices, counseling sessions and terminations.
  • Evaluates staff performance and refers to the Standard Operating Procedures. Reads, learns, understands, and refers to the Standard Operating Procedures. Conducts performance evaluations and training sessions with each employee within the hotel.
  • Promotes and ensures the upkeep of each department's training procedures and personnel development within the hotel.
  • Is an active member of the property's Leadership Team.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • Assist other Leadership Team members and/or managers when needed.
  • Evaluates staff performance on a 90 day, and annual basis.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Licenses/Certifications

N/A

Job Details

Reference # 35410
Posted on 29 Apr 2021
Closes on
Location(s) New York, NY
Department Rooms & Reservations
Career level Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
Lower wrapper goes here...
This site is powered by SnapHire (www.snaphire.com)