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Front Office Manager - Lancaster, PA 35521 https://a1.snaphire.com/job?jobmc=35521GOOGLE https://a1.snaphire.com/job?jobmc=35521GOOGLE
Careers at SYN - Holiday Inn Lancaster Holiday Inn Lancaster
Salary:

Location: Lancaster, PA 17602 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 23 Jul 2021

Valid Through: 30 Jul 2021 09:10

"Remarkable Experience with Rewarding Pay"

ACT NOW!!! Get Hired on at any of our locations and receive:

  • Generous hiring bonus!
  • Eligibility for an ongoing retention bonus for active employment!
  • Unparalleled benefit package!

 

Synergy Hospitality is an award-winning hotel development and management company offering competitive pay for Team Members looking to contribute to a work environment that fosters the passionate commitment and professional advancement of our Team Members. Regardless of the location, our common goal is to offer remarkable lodging value and an unparalleled employee experience in each of the markets in which we operate. As evidence to our success, Synergy Hospitality was named as one of the region's "Top Places to Work" as many as seven consecutive years in a row!

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.

Job Skills:

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.

Licenses/Certifications

N/A

Front Office Manager - Lancaster, PA

"Remarkable Experience with Rewarding Pay"

ACT NOW!!! Get Hired on at any of our locations and receive:

  • Generous hiring bonus!
  • Eligibility for an ongoing retention bonus for active employment!
  • Unparalleled benefit package!

 

Synergy Hospitality is an award-winning hotel development and management company offering competitive pay for Team Members looking to contribute to a work environment that fosters the passionate commitment and professional advancement of our Team Members. Regardless of the location, our common goal is to offer remarkable lodging value and an unparalleled employee experience in each of the markets in which we operate. As evidence to our success, Synergy Hospitality was named as one of the region's "Top Places to Work" as many as seven consecutive years in a row!

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.

Job Skills:

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.

Licenses/Certifications

N/A

Job Details

Reference # 35521
Posted on 23 Jul 2021
Closes on 30 Jul 2021 09:10
Location(s) Lancaster, PA
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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