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General Manager - Baltimore, MD 36154 https://a1.snaphire.com/job?jobmc=36154GOOGLE https://a1.snaphire.com/job?jobmc=36154GOOGLE
Careers at MRM - 16070 M&R Hotel Management Corporate Office M&R Hotel Management Corporate Office
Salary:

Location: Baltimore, MD 21286 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Executive
Work Hours: Full-time (Salaried)

Date Posted: 08 Jun 2021

Valid Through:

M&R Hotel Management is currently looking for a dynamic General Manager to manage the Comfort Inn Towson, Maryland. This person will administer, direct, and control the operations of the Hotel. They will be Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management.

RESPONSIBILITIES:

  • If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
  • Keep "open communication" between managers and associates.
  • Has full knowledge and understanding of our company's handbook, SOP's and processes; Adheres to and enforces those in a fair and consistent manner.
  • Strict adherence and enforcement of our code of business conduct. Provides disciplinary action when, and/or, if necessary.
  • Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel.
  • Participates in and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings. Promote teamwork and associate morale.
  • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
  • Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&RSOPs.
  • Ensures accurate records and reports all OSHA information required by law.
  • Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure.
  • Interviews and hires new personnel as the last interview in the process. Evaluates assigned staff performance on a ninety-day, and annual basis.
  • Conducts self to reflect the high standards of professionalism within the M&R Hotel Management. Learns understands and refers to the Standard Operating Procedures.
  • Knows department fire prevention and emergency procedures Follow safety and security procedures and rules.
  • Adheres to all policies and procedures.
  • Project enthusiastic, optimistic, and helpful attitude.
  • Assist other Leadership Team members and/or managers when needed.
  • Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook.
  • Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved.
  • Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
  • Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Manager follows up on billing problems.
  • Understand competitive market conditions and      communicate this information with the Director of Sales and Revenue
  • Participate in developing the hotel's direct sales plan/pricing strategy. Ensure group meeting arrangements are completed and executed.
  • Investigate lost or turndown business.
  • Represent the hotel in the market and develop relationships with key accounts. Review inventory control and selling strategy daily.
  • Oversee comp rooms and charity donations inquiries. Ensure budgeted revenues and profits are achieved. Ensure accounting policies are in place.
  • Perform hands-on duties as needed to deliver guest services.
  • Ensure meal service meets proper food handling sanitation requirements
  • Ensure that preventative maintenance programs are completed on schedule and meet brand and M&R Hotel Management quality standards.
  • Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system.
  • Assist Engineering Manager by planning redo projects;      determine the recommended scope for work outside of the general redo;      resolve redo-related problems with Engineering Manager.
  • Assist in the development of requests and budgets for      CAPEX; complete MSR's; ensure CAPEX projects have proper authorization.
  • Review invoices for major projects; resolve problems as necessary.
  • Solicit and review bids for improvement projects;      secure approval of funds.
  • Work to resolve legal issues related to the standard warranty process for building damage.

**Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing**

Job Requirements

 

  • 5+ years  experience as a General Manager 
  •  Brand experience preferred - CHOICE
  • Knowledge of local markets and local business contacts.
  • Bachelor's Degree in hospitality or equivalent experience in an upscale hotel environment.
  • Strong aptitude in financial management, financial reports, and analysis.
  • Proven expertise at successfully driving resort performance in high-end luxury operations.
  • Proven financial expertise, versatility, and up-to-date with current trends of sales/marketing, food & beverage, and other industry-related issues.
  • Strong interpersonal and communications skills, both verbal and written, and the ability to work well with co-workers and the public.
  • Ability to communicate in English both orally and in writing.
  • Ability to present clear, concise, and meaningful information to owners, guests, executives, managers, and employees.
  • Ability to coach and mentor Leadership Committee members.
  • Ability to analyze, interpret and understand financial data.
  • Ability to solve practical and complex problems.
  • Ability to use systems and equipment including personal computer, scanner, copier, calculator, MS office, property management system, and other software/machinery as required.

General Manager - Baltimore, MD

M&R Hotel Management is currently looking for a dynamic General Manager to manage the Comfort Inn Towson, Maryland. This person will administer, direct, and control the operations of the Hotel. They will be Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management.

RESPONSIBILITIES:

  • If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
  • Keep "open communication" between managers and associates.
  • Has full knowledge and understanding of our company's handbook, SOP's and processes; Adheres to and enforces those in a fair and consistent manner.
  • Strict adherence and enforcement of our code of business conduct. Provides disciplinary action when, and/or, if necessary.
  • Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel.
  • Participates in and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings. Promote teamwork and associate morale.
  • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
  • Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&RSOPs.
  • Ensures accurate records and reports all OSHA information required by law.
  • Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure.
  • Interviews and hires new personnel as the last interview in the process. Evaluates assigned staff performance on a ninety-day, and annual basis.
  • Conducts self to reflect the high standards of professionalism within the M&R Hotel Management. Learns understands and refers to the Standard Operating Procedures.
  • Knows department fire prevention and emergency procedures Follow safety and security procedures and rules.
  • Adheres to all policies and procedures.
  • Project enthusiastic, optimistic, and helpful attitude.
  • Assist other Leadership Team members and/or managers when needed.
  • Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook.
  • Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved.
  • Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
  • Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Manager follows up on billing problems.
  • Understand competitive market conditions and      communicate this information with the Director of Sales and Revenue
  • Participate in developing the hotel's direct sales plan/pricing strategy. Ensure group meeting arrangements are completed and executed.
  • Investigate lost or turndown business.
  • Represent the hotel in the market and develop relationships with key accounts. Review inventory control and selling strategy daily.
  • Oversee comp rooms and charity donations inquiries. Ensure budgeted revenues and profits are achieved. Ensure accounting policies are in place.
  • Perform hands-on duties as needed to deliver guest services.
  • Ensure meal service meets proper food handling sanitation requirements
  • Ensure that preventative maintenance programs are completed on schedule and meet brand and M&R Hotel Management quality standards.
  • Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system.
  • Assist Engineering Manager by planning redo projects;      determine the recommended scope for work outside of the general redo;      resolve redo-related problems with Engineering Manager.
  • Assist in the development of requests and budgets for      CAPEX; complete MSR's; ensure CAPEX projects have proper authorization.
  • Review invoices for major projects; resolve problems as necessary.
  • Solicit and review bids for improvement projects;      secure approval of funds.
  • Work to resolve legal issues related to the standard warranty process for building damage.

**Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing**

Job Requirements

 

  • 5+ years  experience as a General Manager 
  •  Brand experience preferred - CHOICE
  • Knowledge of local markets and local business contacts.
  • Bachelor's Degree in hospitality or equivalent experience in an upscale hotel environment.
  • Strong aptitude in financial management, financial reports, and analysis.
  • Proven expertise at successfully driving resort performance in high-end luxury operations.
  • Proven financial expertise, versatility, and up-to-date with current trends of sales/marketing, food & beverage, and other industry-related issues.
  • Strong interpersonal and communications skills, both verbal and written, and the ability to work well with co-workers and the public.
  • Ability to communicate in English both orally and in writing.
  • Ability to present clear, concise, and meaningful information to owners, guests, executives, managers, and employees.
  • Ability to coach and mentor Leadership Committee members.
  • Ability to analyze, interpret and understand financial data.
  • Ability to solve practical and complex problems.
  • Ability to use systems and equipment including personal computer, scanner, copier, calculator, MS office, property management system, and other software/machinery as required.

Job Details

Reference # 36154
Posted on 08 Jun 2021
Closes on
Location(s) Baltimore, MD
Department Administration & General
Career level Executive
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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