Upper wrapper goes here...
Group Room Coordinator - Rochester, NY 36327 https://a1.snaphire.com/job?jobmc=36327GOOGLE https://a1.snaphire.com/job?jobmc=36327GOOGLE
Careers at MRM - Tarrytown House Estate Tarrytown House Estate
Salary:

Location: Rochester, NY 10591 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Hourly
Work Hours: Full-time (Salaried)

Date Posted: 17 Jun 2021

Valid Through:

Tarrytown House Estate located at the center of Westchester is looking for a Group Rooms Coordinator to join our growing team! Previous Reservations, Front Office experience a plus!

Job Functions: As a Group Rooms Coordinator, you provide efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues.

  • Process and handle group rooming lists, standard reservations, VIP's, site visits, group billing setup and support sales & catering manager by inputting data into SynXsis.
  • Build and monitor group inventory in PMS and maintain each group folder with complete and detailed information.
  • The position requires frequent interaction with the group contact and/or housing companies on a daily & weekly basis and making sure the perimeters of each group contract are met.
  • When required, the designated Group Rooms Coordinator will meet with the client in person to discuss their group and billing and will be present at any precons that are scheduled.
  • Inputting/downloading rooming lists, coordinating rooms for VIP's, inputting all group routing and group notes, assigning suites, and monitoring housing bureaus, assigning comp units and contract concessions.
  • Processing and answering emails from Sales, Meetings and Conventions. Most consist of rooming list changes, reservation requests, VIP reservations, group inventory or contract changes or questions and special billing requests.
  • Building group SRPs in PMS monitoring group inventory, adjusting group inventory according to their pickup flow and pace, building group maters in PMS, setting and/or approving overbooking for groups based on overall hotel and occupancy, approving or denying extending cut off dates for groups.
  • Creation of and communication of accurate packaging and billing arrangements.
  • Enters all Delphi booking recaps and makes all necessary revisions to contracts within 24 hours of receipt.
  • Ensures that all rooming lists are handled properly and/or entered properly with the PMS.
  • Ensures that group billing has been set up according to instructions.
  • Ensures all individual group changes are updated within 8 hours of receipt.
  • Leads weekly pickup meeting and ensures that all changes are reviewed and audited against GRC & PMS.
  • Supervising Group Rooms Coordinator Block Reservations and communicates any block discrepancies to the Sales team

Job Requirements:

  • The ideal candidate for the position must have full availability and a flexible schedule, excellent customer service skills and problem solving skills, a great team player, proven ability to create memorable experiences for customers or guests.
  • Prior 1-2 years Rooms Coordinator, Reservations, Front Office or travel industry experience preferred.
  • Ability to read, listen and communicate effectively, both verbally and written.
  • Working knowledge of Microsoft Word and Excel.
  •  Appropriate professional appearance and demeanor.
  • Ability to effectively deal with both internal and external customers, some requiring high levels of patience, tact, and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  •  Working knowledge of SynXsis and Delphi.

Group Room Coordinator - Rochester, NY

Tarrytown House Estate located at the center of Westchester is looking for a Group Rooms Coordinator to join our growing team! Previous Reservations, Front Office experience a plus!

Job Functions: As a Group Rooms Coordinator, you provide efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues.

  • Process and handle group rooming lists, standard reservations, VIP's, site visits, group billing setup and support sales & catering manager by inputting data into SynXsis.
  • Build and monitor group inventory in PMS and maintain each group folder with complete and detailed information.
  • The position requires frequent interaction with the group contact and/or housing companies on a daily & weekly basis and making sure the perimeters of each group contract are met.
  • When required, the designated Group Rooms Coordinator will meet with the client in person to discuss their group and billing and will be present at any precons that are scheduled.
  • Inputting/downloading rooming lists, coordinating rooms for VIP's, inputting all group routing and group notes, assigning suites, and monitoring housing bureaus, assigning comp units and contract concessions.
  • Processing and answering emails from Sales, Meetings and Conventions. Most consist of rooming list changes, reservation requests, VIP reservations, group inventory or contract changes or questions and special billing requests.
  • Building group SRPs in PMS monitoring group inventory, adjusting group inventory according to their pickup flow and pace, building group maters in PMS, setting and/or approving overbooking for groups based on overall hotel and occupancy, approving or denying extending cut off dates for groups.
  • Creation of and communication of accurate packaging and billing arrangements.
  • Enters all Delphi booking recaps and makes all necessary revisions to contracts within 24 hours of receipt.
  • Ensures that all rooming lists are handled properly and/or entered properly with the PMS.
  • Ensures that group billing has been set up according to instructions.
  • Ensures all individual group changes are updated within 8 hours of receipt.
  • Leads weekly pickup meeting and ensures that all changes are reviewed and audited against GRC & PMS.
  • Supervising Group Rooms Coordinator Block Reservations and communicates any block discrepancies to the Sales team

Job Requirements:

  • The ideal candidate for the position must have full availability and a flexible schedule, excellent customer service skills and problem solving skills, a great team player, proven ability to create memorable experiences for customers or guests.
  • Prior 1-2 years Rooms Coordinator, Reservations, Front Office or travel industry experience preferred.
  • Ability to read, listen and communicate effectively, both verbally and written.
  • Working knowledge of Microsoft Word and Excel.
  •  Appropriate professional appearance and demeanor.
  • Ability to effectively deal with both internal and external customers, some requiring high levels of patience, tact, and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  •  Working knowledge of SynXsis and Delphi.

Job Details

Reference # 36327
Posted on 17 Jun 2021
Closes on
Location(s) Rochester, NY
Department Sales & Marketing
Career level Hourly
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
Lower wrapper goes here...
This site is powered by SnapHire (www.snaphire.com)