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General Manager - Charleston, WV 36564 https://a1.snaphire.com/job?jobmc=36564GOOGLE https://a1.snaphire.com/job?jobmc=36564GOOGLE
Careers at MRM - 16070 M&R Hotel Management Corporate Office M&R Hotel Management Corporate Office
Salary:

Location: Charleston, WV 25301 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Management
Work Hours: Full-time (Salaried)

Date Posted: 29 Jun 2021

Valid Through:

M&R Hotel Management is currently looking for a dynamic General Manager to manage one of their hotels in the Charleston, West Virginia area. This person will administer, direct, and control the operations of the Hotel. They will be Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management.

RESPONSIBILITIES:

  • If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
  • Keep "open communication" between managers and associates.
  • Has full knowledge and understanding of our company's handbook, SOP's and processes; Adheres to and enforces those in a fair and consistent manner.
  • Strict adherence and enforcement of our code of business conduct. Provides disciplinary action when, and/or, if necessary.
  • Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel.
  • Participates in and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings. Promote teamwork and associate morale.
  • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
  • Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&RSOPs.
  • Ensures accurate records and reports all OSHA information required by law.
  • Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure.
  • Interviews and hires new personnel as the last interview in the process. Evaluates assigned staff performance on a, ninety-day, and annual basis.
  • Conducts self to reflect the high standards of professionalism within the M&R Hotel Management. Learns understands and refers to the Standard Operating Procedures.
  • Knows department fire prevention and emergency procedures Follow safety and security procedures and rules.
  • Adheres to all policies and procedures.
  • Project enthusiastic, optimistic, and helpful attitude.
  • Assist other Leadership Team members and/or managers when needed.
  • Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook.
  • Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved.
  • Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
  • Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Manager follows up on billing problems.
  • Understand competitive market conditions and communicate this information with the Director of Sales and Revenue
  • Participate in developing the hotel's direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed.
  • Investigate lost or turndown business.
  • Represent the hotel in the market and develop relationships with key accounts. Review inventory control and selling strategy daily.

General Manager - Charleston, WV

M&R Hotel Management is currently looking for a dynamic General Manager to manage one of their hotels in the Charleston, West Virginia area. This person will administer, direct, and control the operations of the Hotel. They will be Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management.

RESPONSIBILITIES:

  • If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
  • Keep "open communication" between managers and associates.
  • Has full knowledge and understanding of our company's handbook, SOP's and processes; Adheres to and enforces those in a fair and consistent manner.
  • Strict adherence and enforcement of our code of business conduct. Provides disciplinary action when, and/or, if necessary.
  • Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel.
  • Participates in and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings. Promote teamwork and associate morale.
  • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
  • Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&RSOPs.
  • Ensures accurate records and reports all OSHA information required by law.
  • Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure.
  • Interviews and hires new personnel as the last interview in the process. Evaluates assigned staff performance on a, ninety-day, and annual basis.
  • Conducts self to reflect the high standards of professionalism within the M&R Hotel Management. Learns understands and refers to the Standard Operating Procedures.
  • Knows department fire prevention and emergency procedures Follow safety and security procedures and rules.
  • Adheres to all policies and procedures.
  • Project enthusiastic, optimistic, and helpful attitude.
  • Assist other Leadership Team members and/or managers when needed.
  • Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook.
  • Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved.
  • Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
  • Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Manager follows up on billing problems.
  • Understand competitive market conditions and communicate this information with the Director of Sales and Revenue
  • Participate in developing the hotel's direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed.
  • Investigate lost or turndown business.
  • Represent the hotel in the market and develop relationships with key accounts. Review inventory control and selling strategy daily.

Job Details

Reference # 36564
Posted on 29 Jun 2021
Closes on
Location(s) Charleston, WV
Department Administration & General
Career level Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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