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Operations Manager - New York, NY 36565 https://a1.snaphire.com/job?jobmc=36565GOOGLE https://a1.snaphire.com/job?jobmc=36565GOOGLE
Careers at MRM - 16070 M&R Hotel Management Corporate Office M&R Hotel Management Corporate Office
Salary:

Location: New York, NY 11420 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time (Salaried)

Date Posted: 29 Jun 2021

Valid Through:

M&R Hotel Management is currently looking for a dynamic Director of Operations to join their pre opening team for the Comfort Inn JFK Hotel - The person will manage the functional areas of guest registration, night audit, guest reservations, housekeeping, and food and beverages areas to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability. Assist General Manager in day-to-day operations of the hotel and is acting manager in the General Manager's absence.

RESPONSIBILITIES:

  • Assist with selection, training, counseling, and motivating hourly associates.
  • Assist in supervising the Front Office, Breakfast and the Housekeeping Departments Participate in the development of the hotel expense budget.
  • Assist hotel management and sales teams with the implementation and execution of revenue programsto ensure that the hotel's room occupancy, average daily rate, and RevPar objectives are met.
  • Work with individual vendors - making sure services and invoices match; getting the best price for supplies.
  • Ensure associate attitude of attentiveness and anticipation of guest needs.
  • Ensure proper delivery of guest special requests.
  • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
  • Responsible for knowing hotel emergency procedures.
  • Train associates to act accordingly in the event of an emergency or accident at the hotel.
  • Assist in the maintenance of the key control program.
  • Ensure the security needs of the property and guests are met. effective departmental communication and information systems through logs, department meetings and hotel meetings.
  • Communicate with the General Manager on a daily basis. Inform General Manager of potential problems with guests and progress of special projects. Perform "Manager on Duty" responsibilities as required.
  • Ensure proper communication and teamwork are continuous with sister properties and carry out any reasonable request by Management that I am capable of performing.
  • Supervises, guides, and trains all associates within the hotel
  • Ensures that management in the food and beverage discipline is covering all hours of every shift to ensure constant supervision of each department.
  • Schedules, evaluates and directs all Breakfast personnel.
  • Provides disciplinary action when, and if, necessary. Provides associates with the necessary tools or equipment they need to perform their job.
  • Takes immediate action on problems that are encountered Participates in monthly department meeting, property MOD program, weekly staff meeting, weekly sales meeting, weekly Leadership Team meeting.
  • Monitors, directs, and coordinates effective sanitation, cleanliness, and organization effort in food and beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
  • Handles or assists with any guest related complaints, as well as coordinates the follow up on those complaints.
  • Knowledgeable and practices food safety federal, state, and local laws and regulations.
  • Ensures proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of M&R Hotel Management.
  • Interview and hire new personnel if immediate manager for certain department is not available, when needed.
  • Reviews and approves all food and beverage department reviews, hires, job transfers, warning notices, counseling sessions and terminations.
  • Evaluates staff performance and refers to the Standard Operating Procedures. Reads, learns, understands, and refers to the Standard Operating Procedures.
  • Conducts performance evaluations and training sessions with each employee within the hotel.
  • Promotes and ensures the upkeep of each department's training procedures and personnel development within the hotel. Is an active member of the property's Leadership Team.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • Assist other Leadership Team members and/or managers when needed.
  • Evaluates staff performance on a 90 day, and annual basis.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Operations Manager - New York, NY

M&R Hotel Management is currently looking for a dynamic Director of Operations to join their pre opening team for the Comfort Inn JFK Hotel - The person will manage the functional areas of guest registration, night audit, guest reservations, housekeeping, and food and beverages areas to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability. Assist General Manager in day-to-day operations of the hotel and is acting manager in the General Manager's absence.

RESPONSIBILITIES:

  • Assist with selection, training, counseling, and motivating hourly associates.
  • Assist in supervising the Front Office, Breakfast and the Housekeeping Departments Participate in the development of the hotel expense budget.
  • Assist hotel management and sales teams with the implementation and execution of revenue programsto ensure that the hotel's room occupancy, average daily rate, and RevPar objectives are met.
  • Work with individual vendors - making sure services and invoices match; getting the best price for supplies.
  • Ensure associate attitude of attentiveness and anticipation of guest needs.
  • Ensure proper delivery of guest special requests.
  • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
  • Responsible for knowing hotel emergency procedures.
  • Train associates to act accordingly in the event of an emergency or accident at the hotel.
  • Assist in the maintenance of the key control program.
  • Ensure the security needs of the property and guests are met. effective departmental communication and information systems through logs, department meetings and hotel meetings.
  • Communicate with the General Manager on a daily basis. Inform General Manager of potential problems with guests and progress of special projects. Perform "Manager on Duty" responsibilities as required.
  • Ensure proper communication and teamwork are continuous with sister properties and carry out any reasonable request by Management that I am capable of performing.
  • Supervises, guides, and trains all associates within the hotel
  • Ensures that management in the food and beverage discipline is covering all hours of every shift to ensure constant supervision of each department.
  • Schedules, evaluates and directs all Breakfast personnel.
  • Provides disciplinary action when, and if, necessary. Provides associates with the necessary tools or equipment they need to perform their job.
  • Takes immediate action on problems that are encountered Participates in monthly department meeting, property MOD program, weekly staff meeting, weekly sales meeting, weekly Leadership Team meeting.
  • Monitors, directs, and coordinates effective sanitation, cleanliness, and organization effort in food and beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
  • Handles or assists with any guest related complaints, as well as coordinates the follow up on those complaints.
  • Knowledgeable and practices food safety federal, state, and local laws and regulations.
  • Ensures proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of M&R Hotel Management.
  • Interview and hire new personnel if immediate manager for certain department is not available, when needed.
  • Reviews and approves all food and beverage department reviews, hires, job transfers, warning notices, counseling sessions and terminations.
  • Evaluates staff performance and refers to the Standard Operating Procedures. Reads, learns, understands, and refers to the Standard Operating Procedures.
  • Conducts performance evaluations and training sessions with each employee within the hotel.
  • Promotes and ensures the upkeep of each department's training procedures and personnel development within the hotel. Is an active member of the property's Leadership Team.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • Assist other Leadership Team members and/or managers when needed.
  • Evaluates staff performance on a 90 day, and annual basis.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Details

Reference # 36565
Posted on 29 Jun 2021
Closes on
Location(s) New York, NY
Department Rooms & Reservations
Career level Management
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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