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Guest Service Agents AND Night Auditor - New York, NY 36607 https://a1.snaphire.com/job?jobmc=36607GOOGLE https://a1.snaphire.com/job?jobmc=36607GOOGLE
Careers at MRM - 16070 M&R Hotel Management Corporate Office M&R Hotel Management Corporate Office
Salary:

Location: New York, NY 11420 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 02 Jul 2021

Valid Through:

M&R Hotel Management is currently looking for Guest Service Agents and Night Auditors to join there soon to open Comfort Inn JFK Hotel. They will need to assist guests efficiently, courteously, and professionally in all Front Desk related functions and maintain high standards of service and hospitality.

RESPONSIBILITIES:

  • Provide the highest quality of service to the customer at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
  • Handle guest mail and messages per established procedures.
  • Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Keep lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures.
  • Offer and properly handle requests for wake-up calls.
  • Know how to clean guest rooms to standards.
  • Clean lobby, meeting room, vending room, breakfast room, and back office area.
  • Work on laundry during down times adhering to standards.
  • Open and close shift; make cash drops.
  • Ensure all credit cards, cash, and change fund are balanced throughout each shift. 
  • Inform management of any guest or systems  related complaints or problems
  • Communicate with incoming staff and management by logging pertinent information in the pass on log.
  • Keep maintenance informed of all maintenance needs.
  • Pass on guest lost and found inquiries to management or supervisors.
  • Assist in marketing effort by completing Company Tracking nightly.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance.
  • Have a thorough knowledge of emergency procedures.
  • Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Guest Service Agents AND Night Auditor - New York, NY

M&R Hotel Management is currently looking for Guest Service Agents and Night Auditors to join there soon to open Comfort Inn JFK Hotel. They will need to assist guests efficiently, courteously, and professionally in all Front Desk related functions and maintain high standards of service and hospitality.

RESPONSIBILITIES:

  • Provide the highest quality of service to the customer at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
  • Handle guest mail and messages per established procedures.
  • Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Keep lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures.
  • Offer and properly handle requests for wake-up calls.
  • Know how to clean guest rooms to standards.
  • Clean lobby, meeting room, vending room, breakfast room, and back office area.
  • Work on laundry during down times adhering to standards.
  • Open and close shift; make cash drops.
  • Ensure all credit cards, cash, and change fund are balanced throughout each shift. 
  • Inform management of any guest or systems  related complaints or problems
  • Communicate with incoming staff and management by logging pertinent information in the pass on log.
  • Keep maintenance informed of all maintenance needs.
  • Pass on guest lost and found inquiries to management or supervisors.
  • Assist in marketing effort by completing Company Tracking nightly.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance.
  • Have a thorough knowledge of emergency procedures.
  • Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Details

Reference # 36607
Posted on 02 Jul 2021
Closes on
Location(s) New York, NY
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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