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Guest Service Agent and Night Auditor x 5 - Baltimore, MD 36681 https://a1.snaphire.com/job?jobmc=36681GOOGLE https://a1.snaphire.com/job?jobmc=36681GOOGLE
Careers at MRM - 16070 M&R Hotel Management Corporate Office M&R Hotel Management Corporate Office
Salary:

Location: Baltimore, MD 21286 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)

Date Posted: 06 Jul 2021

Valid Through:

M&R Hotel Management is currently looking for dynamic individuals to work at the COMFORT INN TOWSON, MD 

Open positions - Guest Service Agent and Night Auditor 

 RESPONSIBILITIES:

  • Provide the highest quality of service to the customer at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bill
  • Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Keep lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures.
  •  Know how to clean guest rooms to standards.
  • Clean lobby, meeting room, vending room, breakfast room, and back office area.
  • Work on laundry during down times adhering to standards.
  • Open and close shift; make cash drops.
  • Ensure all credit cards, cash, and change fund are balanced throughout each shift.
  • Inform management of any guest or systems related complaints or problems.
  • Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
  • Pass on guest lost and found inquiries to management or supervisors. 
  • Assist in marketing effort by completing Company Tracking nightly.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance.
  • Have a thorough knowledge of emergency procedures.
  • Practice safety standards at all times.
  • Be able to move luggage or packages weighing up to 40 lbs.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Guest Service Agent and Night Auditor x 5 - Baltimore, MD

M&R Hotel Management is currently looking for dynamic individuals to work at the COMFORT INN TOWSON, MD 

Open positions - Guest Service Agent and Night Auditor 

 RESPONSIBILITIES:

  • Provide the highest quality of service to the customer at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bill
  • Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Keep lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures.
  •  Know how to clean guest rooms to standards.
  • Clean lobby, meeting room, vending room, breakfast room, and back office area.
  • Work on laundry during down times adhering to standards.
  • Open and close shift; make cash drops.
  • Ensure all credit cards, cash, and change fund are balanced throughout each shift.
  • Inform management of any guest or systems related complaints or problems.
  • Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
  • Pass on guest lost and found inquiries to management or supervisors. 
  • Assist in marketing effort by completing Company Tracking nightly.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance.
  • Have a thorough knowledge of emergency procedures.
  • Practice safety standards at all times.
  • Be able to move luggage or packages weighing up to 40 lbs.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

Job Details

Reference # 36681
Posted on 06 Jul 2021
Closes on
Location(s) Baltimore, MD
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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