M&R Hotel Management is currently looking for a Director of Sales to join their Comfort Inn Towson Hotel. This person will be responsible to fill a vital role in supporting the hotel's financial goals with the primary responsibility of achieving sales goals by implementing sales and marketing programs in assigned markets.

Job Requirements

· Must utilize a "hands-on" approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to book new clients.

· Candidate must have good computer skills, communication skills, and excellent hospitality/customer service experience.

· Complete the repositioning sales & marketing plan for 2021/2022

· Exercise discretion or independent judgment on matters of significant economic impact on the hotel; i.e. establish rate structures, ceilings and budgets. Negotiate and present group and account rates/prices, prepare contracts and exercise authority to negotiate and bind the company in financial agreements for both properties. Oversee all contracts before they are presented.

· Delegate to team and/or submit proposals to all RFPs (Requests for Proposals), making sure all responses are within 24 hours.

· By doing weekly audits, make sure the hotel group blocks are managed, washed and tight prior revenue meetings.

· This position demands a flexible schedule and is event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel

· Participate in weekly Revenue meetings for both hotels.

· Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments. Identify business opportunities, and proactively research, analyze, and tele-market prospective clients

· Develop/maintain knowledge of market trends, competition and customers.

· Sell, coordinate and execute agreements to Groups. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good relationship.

· Assist hotel management with developing and implementing hotel specific selling strategies.

· Hands-on professionalism to motivate others and a willingness to personally demonstrate a successful method of selling beyond goals and expectations.

· Responsible for internet prospecting. Dedicates time each day to researching the internet for events and entertainment groups coming to area, uses this information to solicit possible future business.

· Solicits new and existing accounts to meet/exceed revenue goals. This involves making cold calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients while exploring ways to increase revenue.

· Assists Revenue Manager and General Managers with weekly calls to review and update forecasting, in order to meet and/or exceed, budgeted goals.

· Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. Reviews sales guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout Sales.

· 2 or more years of DOS experience and/or may consider a strong Senior Sales Manager.

· Maintain a weekly sales quota of outside calls, all telemarketing calls and site inspections as assigned by the General Manager & Vice President of Sales

· Manage RFP process

· Must have current work experience in Maryland Area

· Preparing contracts, reports, and other paperwork related to the sales department.

· Assist General Manager with all aspects of budget process including, but not limited to, the preparation of the annual marketing plan, including quarterly action plans covering all market segments.

· Maintains well documented, accurate, organized, and up-to-date file management system, to serve clients and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, to best meet client needs, resulting in superior account service and increased revenues. Promptly follows up on all customer needs and inquiries in an efficient and expedient manner.

· Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented

Job Requirements

Additional Requirements

· Experience with Amadeus Sales Essential program preferred

· Excellent time management skills

· Strong organizational skills

· Strong customer service orientation and skills

· Strong analytical skills relative to impact on hotel revenues

· Must be self-motivated, results oriented, and exhibit a "can do" attitude.

· Creative problem-solving skills