M&R Hotel Management is currently looking for a Hotel Director of Operations to join the Hyatt Centric hotel. This person will manages the functional areas of guest registration, night audit, guest reservations, housekeeping, and breakfast areas to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability. Assist General Manager in day-to-day operations of the hotel and is acting manager in the General Manager's absence 

RESPONSIBILITIES:

• Assist with selection, training, counseling, and motivating hourly associates.
• Assist  in supervising the Front Office, Breakfast and the Housekeeping  Departments
• Participate in the development of the hotel expense budget
• Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel's room occupancy, average daily rate, and RevPar objectives are met.
• Ensure associate attitude of attentiveness and anticipation of guest needs.
• Ensure proper delivery of guest special requests. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
• Responsible for knowing hotel emergency procedures. Train associates to act accordingly in the event of an emergency or accident at the hotel.
• Assist in the maintenance of the key control program.
• Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.
• Communicate with the General Manager on a daily basis.
• Inform General Manager of potential problems with guests and progress of special projects.
• Perform "Manager on Duty" responsibilities as required.
• Supervises, guides, and trains all  associates within the hotel 
• Schedules, evaluates and directs all Breakfast personnel.
• Provides disciplinary action when, and if, necessary.
• Provides associates with the necessary tools or equipment they need to perform their job.
• Takes immediate action on problems that are encountered 
• Participates in monthly department meeting, property MOD program, weekly staff meeting, weekly sales meeting.
• Monitors, directs, and coordinates effective sanitation, cleanliness, and organization effort in food and beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
• Handles or assists with any guest related complaints, as well as coordinates the follow up on those complaints.
• Knowledgeable and practices food safety federal, state, and local laws and regulations.
• Ensure proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of M&R Hotel Management.
• Evaluates staff performance and refers to the Standard Operating Procedures.
• Reads, learns, understands, and refers to the Standard Operating Procedures.
• Conducts performance evaluations and training sessions with employee within the hotel.
• Promotes and ensure the upkeep of each department's training procedures and personnel development within the hotel.
• Is an active member of the property's Leadership Team.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Assist other Leadership Team members and/or managers when needed.
• Evaluates staff performance on a 90 day, and annual basis.

Perform other duties as assigned by management, of which employee is capable of performing

Job Requirements

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• High School Diploma or equivalent required, Bachelor's degree preferred.
• Able to handle cash and credit transactions.
• Computer literacy and financial management a must.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• General knowledge of local area attractions and transportation 
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
• Able to establish and maintain effective working relationships with associates and customers.
• Able to make sound business decisions and take action quickly based on previous experience and good judgment.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.