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Director of Operations - Puff 'n Stuff Orlando, FL 40109 https://a1.snaphire.com/job?jobmc=40109GOOGLE https://a1.snaphire.com/job?jobmc=40109GOOGLE
Careers at Puff 'n Stuff Orlando Puff 'n Stuff Orlando, FL
Salary:

Location: Orlando, FL 32810 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Human Resources
Career Level: Salaried
Work Hours: Full-time (Salaried)

Date Posted: 11 Jan 2022

Valid Through: 01 Mar 2022 12:00

The primary responsibility of the Director of Operations is to provide effective leadership of the Event Operations Departments including service, kitchen, and warehouse. This person will provide direction and guidance to departmental leaders and serve as a resource for the continued growth of the Puff n Stuff business and brand.

Primary Job Functions:

  • Ensure that the business is operated to the highest standards in line with the mission statement and values
  • Responsibility for the day to day operation of the service, kitchen, and warehouse teams
  • Ensuring that all departments operate within agreed budgets and achieve agreed targets 
  • Implement systems for reviewing all operating costs to ensure that they are consistently in line with focused revenue in conjunction with the Financial Controller
  • Address service issues and develop standards and products in line with customers needs and brand values
  • Adding consistent value to operating activities of the organization, including Inventory control methods, performance matrix development and coaching, interdepartmental communications, and support
  • Ensure each department operates in compliance with all legal requirements
  • Ensure HR procedures are followed in each department
  • Ensure that all agreed control procedures are followed through in each department
  • Conduct appraisals for all direct reports on a bi-annual basis
  • Align goals with business and brand objectives and values
  • Comply with statutory and legal requirements for Health and Safety, Fire, Licensing and Food Handling and ensure that yourself and all members of the team are aware of and working in accordance with these requirements
  • Ensure that yield management is actively practiced to ensure the optimum revenue from the product
  • Hands-on management
  • Ability to manage scheduling to meet business needs and budgets
  • Update Special Event Orders as needed to reflect adjustments to events
  • Confer with kitchen, sales, warehouse, and service departments in the pre-planning meetings to review event requirements
  • Keep abreast of the large event schedule
  • Propose menus and ideas to the coordinators
  • Maintain positive relationships with all clients and employees
  • Ensure timely response to all inquiries and/or service needs
  • Create and maintain process for action and communication of initiatives
  • Complete focus on customer service and satisfaction, maintaining a positive and energetic attitude while juggling the requests of high profile and demanding clientele
  • Must effectively plan and communicate to all departments both the expressed and implied needs of the customer for seamless execution of events
  • Strive to make constant improvements in the event operation in presentation and cost

Required Qualifications: 

  • 10 years of experience in the hospitality industry including 5 years in leadership
  • Strong leadership and motivational skills
  • Has in-depth knowledge of how catering events, buffet service, high-end cocktail, plated table service operate
  • Experience managing, preparing, and administering financial reports and budgets
  • Associates Degree is required in Hospitality or Culinary, BA/BS Preferred
  • Booking, selecting, and costing menu items, contracts, temporary labor, and equipment
  • Ability to supervise and design food prep, service, logistics, and sanitation methodologies 
  • Ability to Multi-task and anticipate at a high level to bridge and evolve the entire operation
  • Serv Safe Certified, HACCP knowledge a plus
  • Must have a valid clean driving license

Director of Operations - Puff 'n Stuff Orlando, FL

The primary responsibility of the Director of Operations is to provide effective leadership of the Event Operations Departments including service, kitchen, and warehouse. This person will provide direction and guidance to departmental leaders and serve as a resource for the continued growth of the Puff n Stuff business and brand.

Primary Job Functions:

  • Ensure that the business is operated to the highest standards in line with the mission statement and values
  • Responsibility for the day to day operation of the service, kitchen, and warehouse teams
  • Ensuring that all departments operate within agreed budgets and achieve agreed targets 
  • Implement systems for reviewing all operating costs to ensure that they are consistently in line with focused revenue in conjunction with the Financial Controller
  • Address service issues and develop standards and products in line with customers needs and brand values
  • Adding consistent value to operating activities of the organization, including Inventory control methods, performance matrix development and coaching, interdepartmental communications, and support
  • Ensure each department operates in compliance with all legal requirements
  • Ensure HR procedures are followed in each department
  • Ensure that all agreed control procedures are followed through in each department
  • Conduct appraisals for all direct reports on a bi-annual basis
  • Align goals with business and brand objectives and values
  • Comply with statutory and legal requirements for Health and Safety, Fire, Licensing and Food Handling and ensure that yourself and all members of the team are aware of and working in accordance with these requirements
  • Ensure that yield management is actively practiced to ensure the optimum revenue from the product
  • Hands-on management
  • Ability to manage scheduling to meet business needs and budgets
  • Update Special Event Orders as needed to reflect adjustments to events
  • Confer with kitchen, sales, warehouse, and service departments in the pre-planning meetings to review event requirements
  • Keep abreast of the large event schedule
  • Propose menus and ideas to the coordinators
  • Maintain positive relationships with all clients and employees
  • Ensure timely response to all inquiries and/or service needs
  • Create and maintain process for action and communication of initiatives
  • Complete focus on customer service and satisfaction, maintaining a positive and energetic attitude while juggling the requests of high profile and demanding clientele
  • Must effectively plan and communicate to all departments both the expressed and implied needs of the customer for seamless execution of events
  • Strive to make constant improvements in the event operation in presentation and cost

Required Qualifications: 

  • 10 years of experience in the hospitality industry including 5 years in leadership
  • Strong leadership and motivational skills
  • Has in-depth knowledge of how catering events, buffet service, high-end cocktail, plated table service operate
  • Experience managing, preparing, and administering financial reports and budgets
  • Associates Degree is required in Hospitality or Culinary, BA/BS Preferred
  • Booking, selecting, and costing menu items, contracts, temporary labor, and equipment
  • Ability to supervise and design food prep, service, logistics, and sanitation methodologies 
  • Ability to Multi-task and anticipate at a high level to bridge and evolve the entire operation
  • Serv Safe Certified, HACCP knowledge a plus
  • Must have a valid clean driving license

Job Details

Reference # 40109
Posted on 11 Jan 2022
Closes on 01 Mar 2022 12:00
Location(s) Orlando, FL
Department Human Resources
Career level Salaried
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
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