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Dual Hotel Sales Coordinator - TownePlace Suites Tampa East 45110 https://a1.snaphire.com/job?jobmc=45110GOOGLE https://a1.snaphire.com/job?jobmc=45110GOOGLE
Careers at NHG - TownePlace Suites Tampa East/I-4 TownePlace Suites Tampa East
Salary:

Location: Tampa, FL 33619 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Salaried
Work Hours: Full-time (Hourly Regular)

Date Posted: 24 Oct 2022

Valid Through:

NHG CORE PURPOSE:

Our employees believe that their job is to provide hospitality from our family to yours. The culture of family & trust we create at our properties is an environment that employees want to work in, and owners want to invest in. Our teams implement six initiatives into their daily routines to execute our company purpose. This includes celebrating, having mutual trust, being approachable, team building, thinking intuitively, and then staying consistent on these items. This is the foundation that we build our company on.

Benefits & Pay:

  • Pay Range is a salary of $36,000 - $40,000 annually
  • 2 weeks of vacation pay your first year, 3 weeks after three years, 4 weeks after four years and 5 weeks after five years!
  • 4 additional sick days/year 
  • Quarterly Bonus Potential ($500 per quarter)
  • Holiday Pay / Time Off
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan  
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll
  • Full Job Training Provided!

Job Description:

The Sales & Events Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing function room events, and group blocks, and providing hotel tours for prospective clients for two hotels. Other key responsibilities include being on the property prior to and during events to ensure proper execution per the details of the Contract and Banquet Event Order (BEO). This requires the Sales & Events Coordinator to have open work availability including the ability to work nights and weekends as business needs dictate. Other miscellaneous tasks may be assigned by the General Manager and Director of Sales. Given that the Sales & Events Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communication, and listening skills are necessary.

Essential Duties and Responsibilities:

  1. Responsible for taking booking inquiry information via phone/email/RFP sites, qualifying the business, and preparing paperwork including business evaluations, proposals, contracts, BEOs, and Event Checks.
  2. Generate Group Room and Function Room leads through internet research & telemarketing.
  3. Update & maintain sales database Delphi. FDC.
    • Record account activity, call reports, traces, and Group Rooms Control Log by the due date in Delphi.FDC.
    • Meet or exceed weekly, monthly & quarterly sales task goals.
  4. Organize, file, and retrieve documents in appropriate files to maintain essential records used in the department operation.
    • Update Weekly Sales Report, Business Plan Group & BT Account actuals, & NHG Special Event Calendar weekly/monthly/quarterly as directed by General Manager.
  5. Responsible for creating Group Blocks within property PMS System & property Revenue Management System
  6. Responsible for managing group blocks including reservation requests, rooming list entry, group wash, and other applicable group procedures required by Naples Hotel Group and the property-specific Brand.
  7. Assist customers with meeting planning from inquiry to execution.
    • The sales & events coordinator may be required to be on property during function room events held at the hotel. This may require night and weekend availability as scheduled by the hotel General Manager.
  8. Participate in daily, weekly, and monthly meetings as assigned by General Manager.
  9. Coordinate cross-departmental communications for daily arrivals through oral and written instruction. Including confidently planning and conducting property tours with clear communication of hotels' amenities.
  10. Ensure the prompt servicing of groups and accounts
  11. Take the initiative to support other departments and be willing to cross-train and cover the Front Desk as assigned by the General Manager.
  12. Periodically participate in sales blitz' in conjunction with Regional Sales Manager and/or General Manager.
  13. Required to complete training assigned/required by Naples Hotel Group and property-specific Brand.
  14. Uses various computer word processing and other software packages to enter data, and produce contracts, correspondence, forms, memorandum, and other documents.
  15. Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel-specific brand.
  16. Perform other duties as required or assigned.

 

Education and/or Work Experience Requirements:

Standard Qualifications:

  • High School Diploma or equivalent
  • Read, write, and speak English fluently

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Guest relation and problem-solving/ service recovery skills
  • Work varied shifts, including nights, weekends, and holidays
  • Proficiency with Microsoft Office 365 programs
  • Appropriate professional appearance and demeanor (specific standards available).
  • Passion for excellence and exceeding expectations
  • Attention to detail, organizational skills, and follow-through are a must
  • Love to learn

 

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include a close vision of a computer screen.

Other Requirements:

  • Regular attendance in conformance with the standards, which may be established by Naples Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

Dual Hotel Sales Coordinator - TownePlace Suites Tampa East

NHG CORE PURPOSE:

Our employees believe that their job is to provide hospitality from our family to yours. The culture of family & trust we create at our properties is an environment that employees want to work in, and owners want to invest in. Our teams implement six initiatives into their daily routines to execute our company purpose. This includes celebrating, having mutual trust, being approachable, team building, thinking intuitively, and then staying consistent on these items. This is the foundation that we build our company on.

Benefits & Pay:

  • Pay Range is a salary of $36,000 - $40,000 annually
  • 2 weeks of vacation pay your first year, 3 weeks after three years, 4 weeks after four years and 5 weeks after five years!
  • 4 additional sick days/year 
  • Quarterly Bonus Potential ($500 per quarter)
  • Holiday Pay / Time Off
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan  
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll
  • Full Job Training Provided!

Job Description:

The Sales & Events Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing function room events, and group blocks, and providing hotel tours for prospective clients for two hotels. Other key responsibilities include being on the property prior to and during events to ensure proper execution per the details of the Contract and Banquet Event Order (BEO). This requires the Sales & Events Coordinator to have open work availability including the ability to work nights and weekends as business needs dictate. Other miscellaneous tasks may be assigned by the General Manager and Director of Sales. Given that the Sales & Events Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communication, and listening skills are necessary.

Essential Duties and Responsibilities:

  1. Responsible for taking booking inquiry information via phone/email/RFP sites, qualifying the business, and preparing paperwork including business evaluations, proposals, contracts, BEOs, and Event Checks.
  2. Generate Group Room and Function Room leads through internet research & telemarketing.
  3. Update & maintain sales database Delphi. FDC.
    • Record account activity, call reports, traces, and Group Rooms Control Log by the due date in Delphi.FDC.
    • Meet or exceed weekly, monthly & quarterly sales task goals.
  4. Organize, file, and retrieve documents in appropriate files to maintain essential records used in the department operation.
    • Update Weekly Sales Report, Business Plan Group & BT Account actuals, & NHG Special Event Calendar weekly/monthly/quarterly as directed by General Manager.
  5. Responsible for creating Group Blocks within property PMS System & property Revenue Management System
  6. Responsible for managing group blocks including reservation requests, rooming list entry, group wash, and other applicable group procedures required by Naples Hotel Group and the property-specific Brand.
  7. Assist customers with meeting planning from inquiry to execution.
    • The sales & events coordinator may be required to be on property during function room events held at the hotel. This may require night and weekend availability as scheduled by the hotel General Manager.
  8. Participate in daily, weekly, and monthly meetings as assigned by General Manager.
  9. Coordinate cross-departmental communications for daily arrivals through oral and written instruction. Including confidently planning and conducting property tours with clear communication of hotels' amenities.
  10. Ensure the prompt servicing of groups and accounts
  11. Take the initiative to support other departments and be willing to cross-train and cover the Front Desk as assigned by the General Manager.
  12. Periodically participate in sales blitz' in conjunction with Regional Sales Manager and/or General Manager.
  13. Required to complete training assigned/required by Naples Hotel Group and property-specific Brand.
  14. Uses various computer word processing and other software packages to enter data, and produce contracts, correspondence, forms, memorandum, and other documents.
  15. Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel-specific brand.
  16. Perform other duties as required or assigned.

 

Education and/or Work Experience Requirements:

Standard Qualifications:

  • High School Diploma or equivalent
  • Read, write, and speak English fluently

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Guest relation and problem-solving/ service recovery skills
  • Work varied shifts, including nights, weekends, and holidays
  • Proficiency with Microsoft Office 365 programs
  • Appropriate professional appearance and demeanor (specific standards available).
  • Passion for excellence and exceeding expectations
  • Attention to detail, organizational skills, and follow-through are a must
  • Love to learn

 

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include a close vision of a computer screen.

Other Requirements:

  • Regular attendance in conformance with the standards, which may be established by Naples Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

Job Details

Reference # 45110
Posted on 24 Oct 2022
Closes on
Location(s) Tampa, FL
Department Sales & Marketing
Career level Salaried
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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