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Front Desk Supervisor - TownePlace Suites Tampa East 45224 https://a1.snaphire.com/job?jobmc=45224GOOGLE https://a1.snaphire.com/job?jobmc=45224GOOGLE
Careers at NHG - TownePlace Suites Tampa East/I-4 TownePlace Suites Tampa East
Salary:

Location: Tampa, FL 33619 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Salaried
Work Hours: Full-time (Hourly Regular)

Date Posted: 31 Oct 2022

Valid Through:

NHG CORE PURPOSE:

Our employees believe that their job is to provide hospitality from our family to yours. The culture of family & trust we create at our properties is an environment that employees want to work in, and owners want to invest in. Our teams implement six initiatives into their daily routines to execute our company purpose. This includes celebrating, having mutual trustbeing approachableteam buildingthinking intuitively, and then staying consistent on these items. This is the foundation that we build our company on.

Benefits & Pay:

  • Pay Range is a salary of $36,000 - $40,000 annually
  • 2 weeks of vacation pay your first year, 3 weeks after three years, 4 weeks after four years and 5 weeks after five years!
  • 4 additional sick days/year 
  • Quarterly Bonus Potential ($500 per quarter)
  • Holiday Pay / Time Off
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan  
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll
  • Full Job Training Provided!

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.

Job Skills:

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.

Licenses/Certifications

N/A

Front Desk Supervisor - TownePlace Suites Tampa East

NHG CORE PURPOSE:

Our employees believe that their job is to provide hospitality from our family to yours. The culture of family & trust we create at our properties is an environment that employees want to work in, and owners want to invest in. Our teams implement six initiatives into their daily routines to execute our company purpose. This includes celebrating, having mutual trustbeing approachableteam buildingthinking intuitively, and then staying consistent on these items. This is the foundation that we build our company on.

Benefits & Pay:

  • Pay Range is a salary of $36,000 - $40,000 annually
  • 2 weeks of vacation pay your first year, 3 weeks after three years, 4 weeks after four years and 5 weeks after five years!
  • 4 additional sick days/year 
  • Quarterly Bonus Potential ($500 per quarter)
  • Holiday Pay / Time Off
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan  
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll
  • Full Job Training Provided!

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.

Job Skills:

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.

Licenses/Certifications

N/A

Job Details

Reference # 45224
Posted on 31 Oct 2022
Closes on
Location(s) Tampa, FL
Department Rooms & Reservations
Career level Salaried
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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