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Sales Coordinator - Dual - Holiday Inn Express Jacksonville SE MED Ctr 45362 https://a1.snaphire.com/job?jobmc=45362GOOGLE https://a1.snaphire.com/job?jobmc=45362GOOGLE
Careers at NHG - Holiday Inn Express Jacksonville SE MED Ctr Holiday Inn Express Jacksonville SE MED Ctr
Salary:

Location: Jacksonville, FL 32224 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Salaried
Work Hours: Full-time (Hourly Regular)

Date Posted: 08 Nov 2022

Valid Through:

Join a collaborative and dynamic centralized sales team! Work closely with on-property operations, revenue management, and regional sales team to drive revenue to your hotels - Hampton Inn Jacksonville Ponte Vedra & Holiday Inn Express & Suites Jacksonville SE Med Center!

Benefits for full-time associates: 

  • Starting Pay 40k-45k base salary
  • Additional $500.00 Quarterly Bonus Potential
  • 2 weeks of vacation pay your first year 
  • 4 additional sick days/year 
  • 2 hours paid volunteer time/month (optional)
  • Holiday pay / Time off
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan  
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 
  • Opportunity for Career Advancement within our Growing Portfolio
  • Full training program provided

Job Purpose: 

The Dual Sales Coordinator is tasked with handling and securing all in-bound Group & Meeting inquiries received for the two Jacksonville Area hotels. To achieve sales and profitability goals for the hotel the Dual Sales Coordinator is also charged with providing administrative support to the GM and Regional Sales Manager by creating proposals and contracts, preparing reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, receiving visitors/conducting hotel tours, entering data into the Sales CRM system (Delphi) and other miscellaneous task assigned by the General Manager and the Regional Sales Manager. Given that the Dual Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. This position is primarily based out of the Holiday Inn Express Sales Office.

Job Responsibilities:

  • Generate group, meeting and/or corporate leads through internet research, email/phone solicitation and hotel tours
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Qualify sales leads generated by General Manager and RSM
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update GRC, Group Rooms Control Log monthly
  • Generate guest room revenue for the hotel by booking inquired business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquired business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Sales Coordinator - Dual - Holiday Inn Express Jacksonville SE MED Ctr

Join a collaborative and dynamic centralized sales team! Work closely with on-property operations, revenue management, and regional sales team to drive revenue to your hotels - Hampton Inn Jacksonville Ponte Vedra & Holiday Inn Express & Suites Jacksonville SE Med Center!

Benefits for full-time associates: 

  • Starting Pay 40k-45k base salary
  • Additional $500.00 Quarterly Bonus Potential
  • 2 weeks of vacation pay your first year 
  • 4 additional sick days/year 
  • 2 hours paid volunteer time/month (optional)
  • Holiday pay / Time off
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan  
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 
  • Opportunity for Career Advancement within our Growing Portfolio
  • Full training program provided

Job Purpose: 

The Dual Sales Coordinator is tasked with handling and securing all in-bound Group & Meeting inquiries received for the two Jacksonville Area hotels. To achieve sales and profitability goals for the hotel the Dual Sales Coordinator is also charged with providing administrative support to the GM and Regional Sales Manager by creating proposals and contracts, preparing reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, receiving visitors/conducting hotel tours, entering data into the Sales CRM system (Delphi) and other miscellaneous task assigned by the General Manager and the Regional Sales Manager. Given that the Dual Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. This position is primarily based out of the Holiday Inn Express Sales Office.

Job Responsibilities:

  • Generate group, meeting and/or corporate leads through internet research, email/phone solicitation and hotel tours
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Qualify sales leads generated by General Manager and RSM
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels' amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update GRC, Group Rooms Control Log monthly
  • Generate guest room revenue for the hotel by booking inquired business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquired business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Direct sales skills
  • Guest relation skills
  • Problem solving/ service recovery skills
  • Work varied shifts, including weekends and holidays
  • Strong Microsoft Office skills, specifically Excel
  • Appropriate professional appearance and demeanor
  • Passion for excellence and exceeding expectations
  • Attention to detail and organizational skills are a must
  • Love to learn

Job Details

Reference # 45362
Posted on 08 Nov 2022
Closes on
Location(s) Jacksonville, FL
Department Sales & Marketing
Career level Salaried
Hours/Status Full-time (Hourly Regular)
Pay range ($low)
Pay range ($high)
More details (document)
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