Upper wrapper goes here...
Area General Manager - Naples Hotel Group 46484 https://a1.snaphire.com/job?jobmc=46484GOOGLE https://a1.snaphire.com/job?jobmc=46484GOOGLE
Careers at NHG - Naples Hotel Group Corporate Naples Hotel Group
Salary:

Location: Tampa, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Executive
Work Hours: Full-time (Salaried)

Date Posted: 23 Jan 2023

Valid Through:

Benefits for full-time associates: 

  • 2 weeks of vacation pay your first year 
  • 4 sick days/year 
  • 2 hours paid volunteer time/month 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan 
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Job Description: 

Area General Manager will be responsible for the day-to-day operation and have direct oversight of a "primary hotel" while supporting 2-3 additional hotels within the NHG portfolio. The AGM must fully engage with the assigned portfolio, including traveling to the hotels for trip visits, meetings, and as needed. The success of this role will be defined and measured by the compliance with NHG and the brand standards, guest services scores, financial performances, and the culture driven at each hotel. 

Essential Duties and Responsibilities: 

Primary Hotel:  

  • Hire, onboard, and continually develop all associates. 
  • Conduct daily inspection of the property, ensuring cleanliness, condition, and standards performance. 
  • Perform accounting functions, including accounts payable, accounts receivable, expense reporting, and developing and maintaining the annual hotel budget.  
  • Perform human resources functions, including wage/benefit administration, performance reviews, disciplinary actions, recognition and celebrations, and compliance with established labor regulations. 
  • Monitor the hotel's performance by analyzing guest satisfaction systems and monthly financial reports. Initiate corrective action. 
  • Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. 
  • Develop and maintain positive business relationships with guests, vendors, and external partners. 
  • Works in conjunction with the revenue manager and sales team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. 
  • Lead sales meetings and assist the commercial team by generating leads and managing the booking process.  
  • Actively promote the hotel and the company in the community  
  • Ensures uniform and personal appearance are clean and professional. 
  • Follow hotel procedures for reporting and turning in lost and found articles. 
  • Coordinate with other departments as necessary to resolve service requests or problems. 
  • Ensure guest and associate safety by following established security procedures, including emergency procedures, key security, and protecting guest and company confidential information. 
  • Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
  • Stay current and ensure compliance with all brand-related initiatives and changes.  

Leadership Support: 

  • Support all tasks listed in the primary hotel for the additional hotels.  
  • Develop and maintain beneficial working relationships and be a role model to associates at all levels.   
  • Make recommendations and coach team members in recruitment, hiring, and termination. 
  • Ensure performance expectations are met according to the company standards and policies.  
  • Complete trip visits and QA audits to ensure the hotels meet the company's expectations.   
  • Hotel Asset preservation, including but not limited to: Supervising maintenance, supplies, renovations, and furnishings.   
  • Review financial and ownership reports to ensure accurate data is being presented. This includes but is not limited to P&L statements, EOM reports, and performance reports. 
  • Communicate company-wide initiatives with thorough follow-through.  
  • Ensure the hotels comply with the brand and the company standards.  
  • Participate in hotel-specific meetings with the brand, franchises, and ownership. 
  • Be available to assist, address problems, and troubleshoot.  
  • Champion NHG policies and culture throughout the entire organization  
  • Perform other duties or tasks as assigned by Naples Hotel Group Principals 

Education and/or Work Experience Requirements:  

Requires advanced knowledge of the principles and practices within the sales/revenue management/marketing/hospitality profession.  This includes the knowledge required for managing people, complex problems, and efficient sales activities. Make decisions within the standards of the position, which can impact more than one department.  

Standard Qualifications: 

  • Four-year degree or equivalent experience 
  • 5-7 years within the multi-hotel sales discipline preferred. 
  • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal) 

Additional Qualifications: 

  • Requires some overnight travel.  
  • Hours Required: This is a salaried position; 45-50 hours per week is required. 
  • Available to meet clients outside the scope of regular business hours. 
  • Well-organized and detail-oriented 
  • Ability to conduct high-level meetings in one-on-one or group settings. 
  • Must be able to work independently and multi-task, prioritizing as appropriate. 
  • Display initiative, perseverance, and analytical skills. 
  • Must have the ability to communicate issues and concerns at all levels of the organization. 
  • Must have planning and problem-solving skills that include the ability to tie strategies and planning actions to results. 
  • Requires working knowledge and experience using Microsoft Office products, including Word, OneNote, Excel, and Outlook 
  • Must be able to scan and assess the competitive arena to refine/improve the customer value proposition. 

Physical Requirements  

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers, feel objects, tools, or controls; lift boxes (up to 15 pounds), talk, and hear.  Vision abilities required by this job include a close vision of a computer screen. 

OTHER Requirements: 

  • Employees must maintain a neat, clean, and well-groomed appearance (specific standards available). 
  • Regular attendance, in conformance with the standards Naples Hotel Group may establish from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.  
  • Upon employment, all employees must fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Area General Manager - Naples Hotel Group

Benefits for full-time associates: 

  • 2 weeks of vacation pay your first year 
  • 4 sick days/year 
  • 2 hours paid volunteer time/month 
  • Holiday pay  
  • Medical, dental, and vision insurance plan options 
  • Short term disability, long term disability, and life insurance plan options 
  • 401k retirement plan 
  • Discounts on hotel rooms worldwide 
  • Direct deposit payroll 

 

Get to know us!  Facebook   Instagram    Twitter    LinkedIn  

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Job Description: 

Area General Manager will be responsible for the day-to-day operation and have direct oversight of a "primary hotel" while supporting 2-3 additional hotels within the NHG portfolio. The AGM must fully engage with the assigned portfolio, including traveling to the hotels for trip visits, meetings, and as needed. The success of this role will be defined and measured by the compliance with NHG and the brand standards, guest services scores, financial performances, and the culture driven at each hotel. 

Essential Duties and Responsibilities: 

Primary Hotel:  

  • Hire, onboard, and continually develop all associates. 
  • Conduct daily inspection of the property, ensuring cleanliness, condition, and standards performance. 
  • Perform accounting functions, including accounts payable, accounts receivable, expense reporting, and developing and maintaining the annual hotel budget.  
  • Perform human resources functions, including wage/benefit administration, performance reviews, disciplinary actions, recognition and celebrations, and compliance with established labor regulations. 
  • Monitor the hotel's performance by analyzing guest satisfaction systems and monthly financial reports. Initiate corrective action. 
  • Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. 
  • Develop and maintain positive business relationships with guests, vendors, and external partners. 
  • Works in conjunction with the revenue manager and sales team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. 
  • Lead sales meetings and assist the commercial team by generating leads and managing the booking process.  
  • Actively promote the hotel and the company in the community  
  • Ensures uniform and personal appearance are clean and professional. 
  • Follow hotel procedures for reporting and turning in lost and found articles. 
  • Coordinate with other departments as necessary to resolve service requests or problems. 
  • Ensure guest and associate safety by following established security procedures, including emergency procedures, key security, and protecting guest and company confidential information. 
  • Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
  • Stay current and ensure compliance with all brand-related initiatives and changes.  

Leadership Support: 

  • Support all tasks listed in the primary hotel for the additional hotels.  
  • Develop and maintain beneficial working relationships and be a role model to associates at all levels.   
  • Make recommendations and coach team members in recruitment, hiring, and termination. 
  • Ensure performance expectations are met according to the company standards and policies.  
  • Complete trip visits and QA audits to ensure the hotels meet the company's expectations.   
  • Hotel Asset preservation, including but not limited to: Supervising maintenance, supplies, renovations, and furnishings.   
  • Review financial and ownership reports to ensure accurate data is being presented. This includes but is not limited to P&L statements, EOM reports, and performance reports. 
  • Communicate company-wide initiatives with thorough follow-through.  
  • Ensure the hotels comply with the brand and the company standards.  
  • Participate in hotel-specific meetings with the brand, franchises, and ownership. 
  • Be available to assist, address problems, and troubleshoot.  
  • Champion NHG policies and culture throughout the entire organization  
  • Perform other duties or tasks as assigned by Naples Hotel Group Principals 

Education and/or Work Experience Requirements:  

Requires advanced knowledge of the principles and practices within the sales/revenue management/marketing/hospitality profession.  This includes the knowledge required for managing people, complex problems, and efficient sales activities. Make decisions within the standards of the position, which can impact more than one department.  

Standard Qualifications: 

  • Four-year degree or equivalent experience 
  • 5-7 years within the multi-hotel sales discipline preferred. 
  • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal) 

Additional Qualifications: 

  • Requires some overnight travel.  
  • Hours Required: This is a salaried position; 45-50 hours per week is required. 
  • Available to meet clients outside the scope of regular business hours. 
  • Well-organized and detail-oriented 
  • Ability to conduct high-level meetings in one-on-one or group settings. 
  • Must be able to work independently and multi-task, prioritizing as appropriate. 
  • Display initiative, perseverance, and analytical skills. 
  • Must have the ability to communicate issues and concerns at all levels of the organization. 
  • Must have planning and problem-solving skills that include the ability to tie strategies and planning actions to results. 
  • Requires working knowledge and experience using Microsoft Office products, including Word, OneNote, Excel, and Outlook 
  • Must be able to scan and assess the competitive arena to refine/improve the customer value proposition. 

Physical Requirements  

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers, feel objects, tools, or controls; lift boxes (up to 15 pounds), talk, and hear.  Vision abilities required by this job include a close vision of a computer screen. 

OTHER Requirements: 

  • Employees must maintain a neat, clean, and well-groomed appearance (specific standards available). 
  • Regular attendance, in conformance with the standards Naples Hotel Group may establish from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.  
  • Upon employment, all employees must fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Job Details

Reference # 46484
Posted on 23 Jan 2023
Closes on
Location(s) Tampa, FL
Department Operations
Career level Executive
Hours/Status Full-time (Salaried)
Pay range ($low)
Pay range ($high)
More details (document)
Lower wrapper goes here...
This site is powered by SnapHire (www.snaphire.com)