Salary:
Location: East Elmhurst, NY 11369 USA
Type of employment : FULL_TIMEIndustry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)
Date Posted: 26 May 2023
Valid Through:
Summary
The primary function of the Front Desk Supervisor is to ensure the smooth operation of the Front Desk, carrying out the directions of the Front Office Manager.
Qualifications
To perform the job successfully, an individual must be able to adhere to each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and ability necessary to do so. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
Essential Duties and Responsibilities
- Supervise and ensure completion of all duties of Front Desk Agents.
- Maintain key control and Front Desk logbook.
- Review PMS inventory and House Count for availability and rates.
- Maintain and market special guest programs.
- Balance bank daily.
- Coordinate emergency procedures.
- Knowledgeable in Opera System.
- Complete daily shift checklist.
- Complete and print all required daily reports, records and logs as necessary.
- Ensure to sell and identify potential future business upon check in.
- Relocate guests to nearby hotels as necessary.
- Verify daily rate and availability.
- Handle all administrative tasks as directed by Management.
- Assist in scheduling Associates' shifts and lunch breaks.
- Brief Management at the end of all shifts.
- Supervise and ensure the completion of all duties of all Guest Service Agents.
- Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
- Serve as Manager On Duty.
- Attend mandatory meetings and hotel functions.
- Comply with all company standards and policies, as established in the employee handbook.
- Other duties as required.
POSITION REQUIREMENTS
Must have a minimum of 1-2 years Guest Services experience, hotel setting strongly preferred. Strong proficiency in solicitation and prospecting. Thorough knowledge of service flow and capabilities in all front office areas.
Job Qualifications:
Education
Bachelor's Degree in Business, Management, Marketing or related field
Experience
Minimum 1-2 years Front Office Experience, OR, an equivalent combination of education and experience.
Guest Services Supervisor - LaGuardia Plaza Hotel
Summary
The primary function of the Front Desk Supervisor is to ensure the smooth operation of the Front Desk, carrying out the directions of the Front Office Manager.
Qualifications
To perform the job successfully, an individual must be able to adhere to each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and ability necessary to do so. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
Essential Duties and Responsibilities
- Supervise and ensure completion of all duties of Front Desk Agents.
- Maintain key control and Front Desk logbook.
- Review PMS inventory and House Count for availability and rates.
- Maintain and market special guest programs.
- Balance bank daily.
- Coordinate emergency procedures.
- Knowledgeable in Opera System.
- Complete daily shift checklist.
- Complete and print all required daily reports, records and logs as necessary.
- Ensure to sell and identify potential future business upon check in.
- Relocate guests to nearby hotels as necessary.
- Verify daily rate and availability.
- Handle all administrative tasks as directed by Management.
- Assist in scheduling Associates' shifts and lunch breaks.
- Brief Management at the end of all shifts.
- Supervise and ensure the completion of all duties of all Guest Service Agents.
- Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
- Serve as Manager On Duty.
- Attend mandatory meetings and hotel functions.
- Comply with all company standards and policies, as established in the employee handbook.
- Other duties as required.
POSITION REQUIREMENTS
Must have a minimum of 1-2 years Guest Services experience, hotel setting strongly preferred. Strong proficiency in solicitation and prospecting. Thorough knowledge of service flow and capabilities in all front office areas.
Job Qualifications:
Education
Bachelor's Degree in Business, Management, Marketing or related field
Experience
Minimum 1-2 years Front Office Experience, OR, an equivalent combination of education and experience.
Job Details
| Reference # | 48510 |
| Posted on | 26 May 2023 |
| Closes on | |
| Location(s) | East Elmhurst, NY |
| Department | Rooms & Reservations |
| Career level | Hourly |
| Hours/Status | Full-time (Hourly Regular) |
| Pay range ($low) | |
| Pay range ($high) | |
| More details (document) |