Element Miami Doral!

Benefits for full-time associates: 

• 2 weeks of vacation pay your first year 
• 4 sick days/year 
• 2 hours paid volunteer time/month 
• Holiday pay  

• Medical, dental, and vision insurance plan options 
• Short term disability, long term disability, and life insurance plan options 
• 401k retirement plan  
• Discounts on hotel rooms worldwide 
• Direct deposit payroll 

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As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. 

Overview: 

The Front Desk Supervisor is responsible for assisting guest and front office operations. You will assist with check-in, check-out, respond to guest requests and complaints, and act as supervisor on duty as assigned. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours". 

Responsibilities: 

• Works closely with the General Manager, Front Office Manager, and all Front Office staff to ensure proper room inventory and rate controls. 
• Demonstrates a dedication to superior guest services at all times 
• Recruit, interview, hire, and train new housekeeping associates. 
• Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times. 

• Coordinate with other departments as necessary to resolve service requests or problems. 
• Ensure guest safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information. 
• Provide ongoing training and coaching for all Guest Services Associates 
• Maintain accurate and complete bank records and other procedures to ensure complete and timely collections. 

• Maintain cleanliness of the front desk, lobby, market, and back office areas 
• Maintains accurate records and safeguards all market items 
• Certified to clean and inspect guest rooms to ensure quality standards are being met.  
• Ensure that budgeted expense goals are met through proper usage and control of supplies and labor. 

• Greet each guest that you encounter during your shift with a friendly smile.  
• Ensures uniform and personal appearance are clean and professional. 
• Follow hotel procedures for reporting and turning in lost and found articles. 
• Coordinate with other departments as necessary to resolve service requests or problems. 
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information. 

• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. 

Qualifications: 

• Bachelor's degree in hotel management, business, or similar 
• Minimum 2 years' experience working in hotel guest services such as front desk or night audit 
• Minimum 2 years supervising or managing a team 
• This position is on their feet for the majority of their shift and requires a great deal of standing, walking, bending, stretching, pushing, lifting, pulling, and attention to detail. 
• Excellent verbal and written communication skills. 

• Must have proficient computer and keyboard skills. 
• Ability to be on call at all times and work a flexible schedule to include mornings, days, evenings, overnights, weekends and holidays. 

*Employment is conditional on candidate's successful completion of pre-hire drug and background screening