Pay & Benefits for full-time associates: 

• 36k-39k per year salary
• Quarterly Bonus Potential of $500
• Full Training provided
• 10 days of vacation pay your first year 
• An additional 4 sick days/year 
• Holiday Time Off 
• Medical, dental, and vision insurance plan options 
• Short term disability, long term disability, and life insurance plan options 
• 401k retirement plan 
• Discounts on hotel rooms worldwide 
• Direct deposit payroll 
• Opportunity for growth within our growing portfolio!

Job Description:

The Sales & Events Coordinator will provide administrative & proactive sales support by conducting research, preparing reports, resolving guest issues, preparing correspondence internal and external, assisting with the management of catering events / group blocks, and providing hotel tours for prospective clients. 

Essential Duties and Responsibilities:

• Take booking inquiry information via phone/email, qualify the business, and prepare proper paperwork including Proposals, Contracts, Banquet Event Orders & Event Checks.
• Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in Delphi.fdc
• Organize, file, and retrieve documents in appropriate files in SharePoint and Delphi to maintain essential records
• Complete weekly Delphi sales tasks/activities (Goals TBD by Regional Director of Sales and VP, Sales & Revenue Management). Monitor and control the Delphi GRC Calendar to ensure all bookings are updates and feature the proper booking Update Actuals monthly after the Group/Event has checked out of the hotel.
• Participate in weekly/monthly/quarterly/annual meetings, including but not limited to BEO, SMERF, and F&B
• Ensure the prompt servicing of groups and Assist with major group check-ins as needed
• Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including rooming list entry, Group Master & R&I updates are handled correctly, coordinating with other departments through oral and written instruction
• Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
• Generate guest room, function room and catering revenue by closing inquiries received via phone, email, RFP, or in-person.
• Qualify sales leads generated by General Manager and Director of Sales
• Confidently conduct property tours (Site Tours) with clear communication of hotels' amenities
• Assist in training Front Desk Team to sales and revenue management initiatives
• Required to be cross trained with other departments and may be required to perform such task on a periodic basis
• Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents
• The Sales & Events Coordinator may be required to be on-property during events held at the hotel. 
• Weekly work schedule will vary depending upon scheduled events for that week. Variations from the schedule must be approved by the Director of Sales/General
• Perform other duties as required or assigned by General Manager, Director of Sales and Regional Sales Team.

Additional Qualifications:

• Love to learn
• Excellent oral and written communication skills
• Interpersonal and time management skills
• Guest relation skills
• Problem solving/ service recovery skills
• Work varied shifts, including some weekends and holidays
• Strong Microsoft Office skills, specifically Excel
• Appropriate professional appearance and demeanor
• Passion for excellence and exceeding expectations
• Attention to detail and organizational skills are a must