Summary
The primary function of Complex Banquet Houseman is to oversee all Banquet Functions for both the LaGuardia Plaza Hotel and the Hampton Inn-LaGuardia. Responsible for meeting and exceeding the expectations of all guests. The Banquet Server is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction. To effectively assist food and beverage service, guest attention, and overall logistics of banquet events by way of set-up, clear communication and teamwork, while maintaining the company's standards. Maintain a high standard for excellence, resulting in the overall success of banquet events.

Qualifications

To perform the job successfully, an individual must be able to adhere to each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and ability necessary to do so. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions. Requires standing/walking/bending throughout shift and ability to lift up to 50 lbs. Great customer service skills.  Minimum of 18 years of age to serve alcoholic beverages and knowledge of ABC laws.  Excellent communication skills and an eye for detail and the ability to multi-task.

Essential Duties and Responsibilities

• Maintain a professional appearance and mannerism
• Assist with set-up of tables, linens, chairs, etc, for full service of banquet events
• Provide excellent food and beverage service for banquet events
• Maintain knowledge of resort policies and procedures
• Maintain sense of urgency when on the service floor
• Maintain back of the house, front of the house and side work duties for overall
• Productivity of banquet events
• Maintain positive and professional attitude
• Seek council from management when needed or in question about an issue/incident
• Complete all other assigned duties when necessary
• Maintain clear and open communication between all staff members for overall event success
• Follow Health and Safety practices at all times
• Knowledgeable of event menu items and their contents appropriate table settings and service ware, and the correct preparation and garnishing methods.
• Ability to follow directions from banquet event orders.
• Responsible for breaking down banquet rooms.
• Ability to carry large and heavy trays on a continuous basis throughout a shift.
• Reports needed repairs of unsafe conditions to supervisor.
• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner.
• Follows up to ensure guest satisfaction.
• Maintains supplies neat and organized to department standards.
• Maintains security of equipment, keys and supplies issued each day.
• Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Exposure to the elements of outdoors during banquets held outside
• NOTE: Other duties as assigned by supervisor or management
• Agree to work flexible shifts, including am/pm, weekends and holidays.
• Other duties as required.

Work Environment

• Standing and walking during entire shift covering large areas
• Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
• Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs.
• Essential hand/eye coordination
• Work is normally performed in a typical interior restaurant/bar/casino work environment
• Noise level is moderate to high
• Some banquets are held outdoors, exposure to heat, cold, wind and other associated elements of nature.
• Limited exposure to physical risk
• Moderate physical effort required
• Some tasks involve climbing stairs, bending, stooping, kneeling, and lifting 50 pounds, using proper lifting techniques.

POSITION REQUIREMENTS

Must have a minimum of 1-2 years' experience, hotel setting strongly preferred. Strong proficiency in organizational skills and communication. Thorough knowledge of service flow and capabilities in all F & B areas. The ideal candidate will demonstrate effective and professional written and verbal communications.

Job Qualifications: 

Education

A High School diploma or General Education Degree (GED); Degree in Hospitality or Hotel Management preferred or 2 year related experience and/or training; or equivalent combination of education and experience. Previous hotel experience preferred, but not required.

Experience

Minimum 1-2 years in F&B or Banquets, Hotel Experience preferred; OR, an equivalent combination of education and experience.