Salary:
Location: Miami, FL 33172 USA
Type of employment : FULL_TIMEIndustry: Hospitality
Department: Rooms & Reservations
Career Level: Hourly
Work Hours: Full-time (Hourly Regular)
Date Posted: 29 Feb 2024
Valid Through: 31 Mar 2024 12:00
Join our team!
At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
- Greet, register, and provide service to all incoming & outgoing guests
- Answer reservation requests, change requests, and cancelations in a timely manner
- Coordinates with fellow departments to meet and exceed guest satisfaction
- Answer all guest inquiries pertaining to hotel services and local attractions
- Assist in developing employee morale
- Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
- Ensure that payment, cash, and paid out procedures are adhered to by all Front Desk staff during each shift
- Ensure and enforce all Front Desk Agents are in proper uniform attire
- Maintain a visibly clean and orderly Front Desk and Pantry area
- Enforce all standard Hilton practices, package handling, and guest safety procedures
- Conduct team trainings and address areas of opportunity
- Act as a Manager on Duty when required
- Monitor all V.I.P.'s, special guests and requests
- Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education
HS Diploma or equivalent.
Experience
Minimum 1-year Front Desk Supervisory position, general office, accounts receivable or customer service experience; OR an equivalent combination.
Job Type
Full-Time
Benefits
- Accrued Vacation
- Holiday Pay
- Health Insurance
- Dental/Vision
- Discounted Hilton Hotel Stays
Come and Join Us…
Front Desk Supervisor - Hilton Garden Inn-Miami Dolphin Mall
Join our team!
At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
- Greet, register, and provide service to all incoming & outgoing guests
- Answer reservation requests, change requests, and cancelations in a timely manner
- Coordinates with fellow departments to meet and exceed guest satisfaction
- Answer all guest inquiries pertaining to hotel services and local attractions
- Assist in developing employee morale
- Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
- Ensure that payment, cash, and paid out procedures are adhered to by all Front Desk staff during each shift
- Ensure and enforce all Front Desk Agents are in proper uniform attire
- Maintain a visibly clean and orderly Front Desk and Pantry area
- Enforce all standard Hilton practices, package handling, and guest safety procedures
- Conduct team trainings and address areas of opportunity
- Act as a Manager on Duty when required
- Monitor all V.I.P.'s, special guests and requests
- Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education
HS Diploma or equivalent.
Experience
Minimum 1-year Front Desk Supervisory position, general office, accounts receivable or customer service experience; OR an equivalent combination.
Job Type
Full-Time
Benefits
- Accrued Vacation
- Holiday Pay
- Health Insurance
- Dental/Vision
- Discounted Hilton Hotel Stays
Come and Join Us…
Job Details
Reference # | 37651 |
Posted on | 29 Feb 2024 |
Closes on | 31 Mar 2024 12:00 |
Location(s) | Miami, FL |
Department | Rooms & Reservations |
Career level | Hourly |
Hours/Status | Full-time (Hourly Regular) |
Pay range | |
More details (document) |