SUMMARY

Responsible for checking guests in and out, customer relations, safety, communications and performing functions necessary to balance the current day's transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, but not limited to: Other duties may be assigned.

• Wears appropriate uniform and name tag.
• Answers switchboard politely, takes messages, reservations and provides information to guests in a friendly and courteous manner.
• Checks guests in and out and obtains approval on credit cards or checks.
• Prepares the daily sales report and market mix by shifts end.
• Balances all credit card batches and direct bill charges.
• Posts and processes charges to all in-house guest accounts in an accurate manner.
• Completes all requirements / reports of the night audit in an accurate manner.
• Finds and corrects mistakes made by previous shifts.
• Follows shift procedures as outlined by Hotel.
• Follow Employee Conduct Policy and other policies out lined in handbook.
• Does not access any unauthorized internet site while working in the PMS.
• Will not give out personal logins, passwords, or access to PMS or company email to anyone.
• Will not access unapproved internet sites on company computers.
• Runs reports for managers who don't have access to the PMS.
• Must be able to perform all Guest Service Representatives functions.
• Is knowledgeable regarding safety and security measures.
• Maintains good personal hygiene habits.
• Follows all company policies as they relate to pertinent areas.
• Promotes positive guest and employee relations.
• Responsible for input of information into IMIC Daily Revenue Report.
• Performs laundry tasks nightly. (Rooms Only)
• Fully understands all fire and emergency procedures.
• Sets up the continental breakfast and maintains it until relief arrives at the appointed time. (Limited Service Hotels)

QUALIFICATION STANDARDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative

of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• Administrative accuracy and attention to detail.
• Neat, professional appearance.
• Pleasant telephone personality and attitude with guests.
• Standing through most of shift required.
• Multi-language skill desirable.
• Works under pressure from guest inquiries and demands.
• Maintains neatness, cleanliness, and organization of work area.
• Reliability essential.

• Experience as a guest services representative using computerized equipment.
• Maintains good personal hygiene habits.
• Follows all company policies as they relate to pertinent areas.
• Promotes positive guest and employee relations.
• Fully understands all fire and emergency procedures.